Customer Service Administrative Assistant

Lisa B. Muia

***** *********** *****, *****, ** *3635 678-***-**** *********@*****.***

Objective

To apply proven educational, professional, and life skills to gain employment with a company in which development, personal growth and strong work ethic are valued.

Education

B.S. University of Maryland 1988

Major: Psychology; Minor: Business Management and History

Skills & Abilities

Managed and maintained office of 10+ employees and 50+ subcontractors

Excellent written and oral communication skills: comfortable with public speaking.

Leadership

Led a 12 Step program for 3+ years

Experience

2014 – 2016 CONCIERGE THE LODGE AT BRIDGEMILL UNITED GROUP OF COMPANIES

RESPONSIBILITIES: Customer service based position at 55+ senior housing complex. Received and posted monies for rent, tours, outings, parties and activities. Assisted residents with audio/video and small maintenance problems, created work orders for maintenance staff. Conducted tours for prospective residents. Aided residents during medical emergencies. Monitored surveillance cameras. Assisted with celebrations, lead exercise classes, communicated daily with family members regarding issues and concerns.

SKILLS: Possess extensive computer skills, copier and fax machines, multiline phone systems, iPhone 5, and emergency paging system. Delivered superior customer service to both residents and families. Punctual, honest, highly-motivated, intelligent, results oriented, tactful, sincere, and known for sense of humor and multi-tasking abilities.

2011 - 2014 OFFICE MANAGER 1ST IMPRESSIONS TURNKEY SERVICES

RESPONSIBILITIES: Serviced a multitude of Metro-Atlanta apartment complexes. Created, scheduled, closed and invoiced work orders; responsible for all bookkeeping including A/P, A/R and processed weekly payroll for employees and subcontractors in the Peachtree Accounting program. Created all EOM reports and assisted accountants with EOY reports. Assumed other office positions and maintained supplies as needed. Handled all customer problems and complaints.

SKILLS: Utilized two different computer systems, copiers and fax machines, accounting calculator and a multiline phone system. Mediated problems, negotiated agreements, directed and scheduled for property supervisors. Was known for attention to detail, speed and efficiency, honesty, integrity, flexibility and enthusiasm. Being friendly and having a good sense of humor was a bonus.

2000 – 2011 ADMINISTRATIVE ASSISTANT TLC/PARAMOUNT REFURBISHERS, INC

RESPONSIBILITIES: Extensive customer service position. Created work orders in customized computer program, faxed, and mailed invoices. Managed customer complaints and delegated to upper management as needed. Maintained filing system and inventory of office supplies. Assumed other office positions as needed.

SKILLS: Operated postage machine, Stamps.com, copier fax machine, 10 key calculator, Brother Label Maker, and 3M Laminator. Qualities consistently mentioned during evaluations: extremely organized, learns quickly, efficient, task completion driven, extremely dependable, works well independently and with co-workers. Prompt, honest, motivated, and constantly worked with integrity and a positive attitude.

1999 - 2000 FRONT DESK/ADMINISTRATIVE ASSISTANT ST. JOSEPH HOSPITAL RADIATION THERAPY TEMP. AGENCY HIRE

RESPONSIBILITIES: Scheduled appointments in office and referrals. Initiated and processed insurance claims. Arranged transfer of in-hospital patients to and from therapy and arranged transportation home for out-patients. Handled all clerical duties.

SKILLS: Extensive computer skills, increased medical terminology, logistics in scheduling in office and with referring doctor’s office. Multi-tasking and team player. Always professional, dependable, positive, and compassionate. Temp to hire position.

REFERRENCES AVAILABLE UPON REQUEST

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