CAREER OVERVIEW

Over ** years of experience as a professional Network Manager committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Work well alone and as part of a team. Effective communicator with strong technical documentation skills. With comprehensive experience scheduling conversions and cut over. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents.

PROFESSIONAL EXPERIENCE

Manager of Information Systems

May 2013 to July 2016

South Florida Orthopaedics and Sports Medicine, Stuart, FL

"Hands On" Manager for all day to day functions of 100+ users, this included adding new users to the network and workstations, testing and installing new software on the servers and workstations

Responsible for all Telecommunication needs. Analyzed current needs and prepared for the consolidation into a single AT&T solution to cut costs of over $1200 a month.

Migrated organization to a VMWare 5.5 Hosted environment for Active Directory, Exchange and NextGen Healthcare Applications.

Implemented and Managed the Help Desk Support System for South Florida Orthopaedics and Sports Medicine.

Manager and Support all deployment for Microsoft’s Solutions which includes code and major releases bugs/hot fixes for Exchange Server 2007/2013, Active Directory 2003/2008/20012 and Windows Server 2003/2008/2012

Support all deployments for NextGen Healthcare EMR in hosted and local environments.

Install hardware, Image and configure VMware Esxi Hosts

Analyze existing processes and make recommendations to Administrator of Practice to comply with HIPPA compliance.

Exercise independent judgment to determine appropriate course of action.

Take appropriate course of action to remedy problems and issues identified

Technical Implementations Engineer

January 2012 to April 2013

NextGen Healthcare, Austin, TX

Support all deployments for NextGen Healthcare in hosted and local environments.

Analyze and independently troubleshoot complex issues with hardware, software, operating systems, networking and peripheral equipment

Install hardware, Image and configure VMware Esxi Hosts

Analyze existing processes and make recommendations to Systems Engineering Team

Exercise independent judgment to determine appropriate course of action.

Take appropriate course of action to remedy problems and issues identified

Include analysis performed and all possible solutions when making decisions

Lead Systems Engineer\Deployment Coordinator – TEKsystems

January 2011 to November 2011

Microsoft, Redmond, WA

Support all deployment for Microsoft’s Business Productivity Online Services Group which includes code and major releases bugs/hot fixes for SharePoint 2007, Exchange 2000/2003/2008 and Active Directory 2000/2003/2008.

Install hardware, Image and configure SharePoint 2007, Exchange 2000/2003/2008 and Active Directory 2000/2003/2008 with PowerShell and Microsoft Install Tools.

Enhance the current service of customer features, releases and overall health of the service of 6 million users by providing incident management of server bugs, failed hardware and alerts from monitoring in a proactive process for SharePoint 2007, Exchange 2000/2003/2008 and Active Directory 2000/2003/2008.

A primary responsibility is active workload management. This function requires each Lead to assign work to Support Engineers according to each Engineer’s skill and available bandwidth.

All planned work was assigned, according to the applicable agreements with Microsoft and was monitored throughout the execution process for both quality and timely completion.

Contribute to the development of new processes and to the continuous improvement of existing processes.

Monitor each Support Engineer’s compliance with existing processes.

Senior Systems Administrator

July 2007 to April 2010

Hewlett Packard, Colorado Springs, CO

Responsible for the support of the entire Exchange Enterprise Messaging environment, which included Windows Server 2003 and 2000 servers with Active Directory, Exchange 2000\2003, Backup Software, anti-virus, anti-spam, OWA, Mobility, Blackberry, SQL Server 2000\2005, and all related Collaboration and Messaging services,.

Initiated and implemented the standardization of Active Directory 2003, Windows Server 2003/2000, Exchange 2000/2003, Office Communications Server and Windows XP with group policies.

Procured the proper documentation when making necessary changes to the Delphi environment.

Implemented a Window Hyper-V vs. VMware 3.5 test environment for consolidation preparation of all Delphi Sites to a Hosted HP Data Center over the past year.

Implemented Compaq Insight Manager Notification, with the Dell MIB’s also on the server.

Provided information to improve the infrastructure of the Delphi Messaging environment. Provided technical expertise on all Active Directory, Windows Server and Exchange projects.

Participated as active member of the Delphi Global Virus Council to implement virus changes as well as make a decision about outbreak procedures.

System Administrator

August 2006 to July 2007

Don Best Sports, Las Vegas, NV

Responsible for the daily maintenance and standardization of Active Directory 2003, Windows Server 2003/2000, and Windows XP with group policies, all Windows based Applications, SQL Server 2000\2005, all Data and Telecommunications needs.

Project Manager for the Installation and Implementation of a Secure Data Center for Don Best Sports, which included ordering of Voice and Data Circuits, working with Vendors, budgeting for the equipment, labor and software.

Implemented an Exchange 2007 email system, this incorporated the Design, Infrastructure, and topology for Don Best Sports.

Migration of a Windows 200/2003 environment to a Windows 2003 R2 Servers and Exchange 2007 system in a secure data center. This incorporated mitigating all issues with Active Directory and configured Trusts with other organizations under Liberty Media.

Developed and implemented approved data backup and system disaster recovery plans for all data networking and telecommunications systems.

Ensured the network users, desktop environment and directories were being maintained, as well as all Windows servers and Linux Servers.

IT Consultant - Analyst International

February 2006 to August 2006

Clark County, Las Vegas, NV

Migration of over 10,000 GroupWise Email users to a Single Exchange 2003 Server environment.

Implemented and Designed Exchange 2003 front End\Back End global email system, Infrastructure and topology

Established an OWA and OMA solution for Exchange 2003 on various mobile devices.

Provided Guidance on the best practices for Virus Software, Archiving Solutions, and Data Recovery.

Senior Network Analyst

October 2001 to January 2006

Pacific Mercantile Bank, Costa Mesa, CA

Responsible for all day to day functions, all Data and Telecommunications needs. Made decisions in the interviewing, hiring, salary administration and termination of network/telecom staff. Provided guidance to network/telecom staff in the development of skills, training, team building and other supervisory functions. Also, responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs. Reviewed monitoring by network/telecom staff to ensure standards.

Project Manager to the Installation and Implementation of over 5 branches. This included ordering of Voice and Data Circuits, working with Vendors. Budgeting for the equipment, labor and software, bandwidth analysis, as well as client server analysis to many proprietary mainframes as well as concentrators

Project managed the move from an unsecured Data Center to secured Data Center in Irvine, Ca. Implemented and managed the Enterprise Help Desk Support System for Pacific Mercantile Bank.

Implemented a VoIP network with a Nortel BCM, Option 11c and Shortel phone system. This included working with SBC, Verizon and Nortel to prioritize voice and insure that the network infrastructure was updated.

Standardized to Active Directory 2003, Windows Server 2003/2000, SQL Server 2000 and Windows XP with group policies from a Windows 2000 Active Directory infrastructure.

Designed and Implemented an Exchange 2003 front End\Back End global email system on an EMC Cluster.

Vice President - LAN\WAN Manager

November 1994 to August 2001

US Bank, La Mirada, CA

Performed day to day functions as a Network Administrator for 1000 users, this included adding new users to the network and workstations, testing and installing new software on the servers and workstations, and maintaining a network with 99% uptime.

Responsible for all Telecommunication needs. Analyzed current needs and prepared for the future.

Project Manager for the Installation and Implementation of over 100 branches. This included ordering of Voice and Data Circuits, working with Vendors. Budgeting for the equipment, labor and software. Bandwidth analysis, as well as client server analysis for many proprietary mainframes as well as concentrators. Also, Co-Managed the transition of Western Bancorp to US Bank

Implemented and Managed the Help Desk Support System for Southern California Bank and Western Bancorp Consolidated the installation and design of Multiple Local Area Networks for Southern California Bank and Western Bancorp, including the 55 isolated networks.

Implemented and standardized over 900 hundred workstations.

Standardized Western Bancorp on a Windows NT and Windows 2000 Server environment. Initiated a Global GroupWise Mail System for Western Bancorp.

Certified on the Meridian Switch to Add, Move and delete users.

Promoted from Help Desk Specialist to Vice President of Networks

Military Experience

Multi-Channel Equipment Specialist

July 1986 to November 1988

United States Army, Mannheim, Germany

Managed Three Micro channel vans as a Multi-Channel Equipment team chief

Installed and maintained digital to analog signal for NATO forces in various locations.

Involved in all testing and implementation of all communications equipment for NATO during my tour of duty.

Received the Army Achievement

EDUCATION

DeVry University, 1994

Pomona, CA

Bachelors of Science Network Communications Management

SKILLS

OPERATING SYSTEMS:

Windows Server 2012

Windows Server 2003

Windows Server 2008

Microsoft Exchange 2007

Microsoft Exchange 2013

Microsoft Exchange 2000

Microsoft SQL Server 2005

Microsoft SQL Server 2008

Windows 7/8/10

Novell GroupWise

Linux (Installation)

Novell NDS

NETWORKING / HARDWARE:

Cisco Routers

Ethernet

HP Servers

Cisco Catalyst Switches

Fast Ethernet

Dell Servers

Cisco Content Filter

Gig Ethernet

IBM Servers

Switching Technologies (Layer 2)

IPS\IDS Methodologies

Compaq Servers

Nortel Meridian Option 81c

DHCP, DNS & TCP/IP

Generic Servers

Nortel Business Communication Manager

St. Bernard Iprism Filtering Appliance

Barracuda Spam and Virus Firewall

Avaya IP Office

Unified Messaging

Smartphone’s and PDA's

ShorTel Phone System

Simple Network Management Protocol (SNMP)

Fax Server

Provisioning Telecommunications

Dell AppaSure

SOFTWARE:

Symantec Antivirus

MS Office 2007/2010/2012

Intuit Track-It

Symantec Ghost

Citrix

Shavlik Patch Management

McAfee Antivirus

Altiris

System Center Configuration Manager (SCCM)

Kaspersky Virus

Novell Zenworks

Dell OpenManage Server Administration

LANdesk IT Asset Management

ManageEngine Service Desk Plus

Hewlitt Packard Insight Manager

CERTIFICATIONS

Microsoft Certified Professional ID: 6427352

VMWare Certified Professional (VCP3.5)

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