Manager Support

Location:

Posted:

December 12, 2016

Richard Regular

**********@*******.***

**** **** ****** **, *******,Alberta T1Y 4S5

Professional Work Experience

Proprietor and lead sales 12/2014- Present

Life leadership

•Assisted others with Public speaking.

•Provided Conflict resolution skill improvement classes.

•Provided classes on Financial Management

Specialty National Support Team – Product Specialist 01/2013- 12/2015

FGL Sports LTD.

•Acted as Product Specialist and escalation point for national team of approx. 60 agents.

•Created and implemented processes for national team.

•Developed training material and updated as required.

•Provided training, support and coaching to new hires.

•Assisted with improvement projects for product implementation improvement

Technical Support Representative 09/2011–01/2013

Shaw Cable

•Supplied frontline support to public for multiple business streams.

•Acted as fill in support for Tier 2 support when called for by business needs.

•Provided billing and sales support within technical role.

•Provided initial training for all new employees in groups of 20-30 reps.

•Oversaw all new hire class integrations into existing call campaigns.

•Provided new hire support via phone, email, instant messenger, and walk ups

Manager 05/2011–09/2011

Jersey City

•Oversaw all new hire training.

•Supervised and assisted in daily store operations

References

Scott Jones

*****.*****@*********.***

IT Service Assurance Lead / Major Incident Manager

Fgl sports

Paula Rosvold

*****.*******@*********.***

Ecommerce Project Coordinator/ Digital Integrity Team Lead

Fgl sports