Customer Service Administrative Assistant
Resume:
Nancy Flores
*** ***** **** *** ****** Lot ***
Homestead, FL 33030
**********@*****.***
SUMMARY A bilingual individual who looks forward to put obtained leadership skills to use in a position in the Administrative Assistant Field. Experienced in dealing with customers in various temperament situations and able to resolve issues in an amiable manner. Having previous clerical experience, able to multi-task and use skills to assure success by cutoff time.
EDUCATION
Florida National University 10/2014-10/2016
Associates Degree in Health Service Administration
Horace Mann High School 08/1983-07/1987
High School Diploma
EXPERIENCE
Homestead Hospital 11/2013-Present
Secretary/Monitor Technician
Excellent 10 years plus customer service in healthcare
Handle high call volume
Medical terminology
Excellent verbal and written communication
Multiple-task in fast paced environment
Great team player
Ability to work independently and flexible with minimal supervision
Able to adapt and react calmly under stressful conditions
Monitor the heart rate of patients
Complete any other assigned tasks
Keep all records up to date
Attention to detail
Dietician Aid 11/2006-11/2013
Provide customer service to patients & family
Input data on patient records
Educate patient
Menu planning
Provide patient with food selections
Completed any other assigned tasks
SKILLS Enthusiastic and highly motivated with great communication skills. Detailed oriented, honest, responsible, organized and professional. Experience in providing excellent customer service skills at all times. Able to type 50 wpm and work with all Microsoft Office programs (Outlook, Word, PowerPoint, Excel, etc.) as well as conduct proficient research.
LANGUAGES English and Spanish
REFERENCES Available on request
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