Engineer Quality Assurance
Resume:
Thien P. Truong
Austin, TX 78717
********@*****.***
JOB OBJECTIVE
Find a challenging Quality Assurance position that uses my experience in software and hardware debugging.
EXPERIENCE
Test Engineer Apple Inc. Austin, TX
5/2012-8/2016
Setup test sequences in a diagnostic software to run on factory production line by adjusting parameters like power settings and modifying scripts to update units to the proper configuration.
Isolate issues by regressing specific components such as drivers, firmware, or test equipment.
Collaborate with engineers in China and Cupertino to fix bugs in diagnostic and product software by running test experiments on issues before they reach production. These fixes get integrated into the diagnostic software to keep the production line running smoothly.
Provided On-Site factory support which included monitoring the test line, reviewing bugs and escalations, collecting and presenting data, and optimizing test sequences to reduce testing time
Managed Factory TE Team for bundle updates/audits, bug reviews, and escalations
Service Technician Memphis Communications Corp Memphis, TN
5/2011-5/2012
Isolate connectivity and accessibility issues by testing individual component such as the network or copier. After isolating the issue to a particular component, I check its configuration settings to understand the connection failure. i.e. for network issues, I check MAC address filter, privileges, and firewall.
Troubleshoot product issues to the component level such as thermostat, fuser, boards, and etc
Provided customer support by contacting customers for error codes and instructing them on how to fix the issue.
Failure Analysis Engineer Jabil Circuit Memphis, TN
2/2011-5/2011
Root cause system module failures such as controller malfunctions, script failures, and test equipment
Provided factory failure analysis to increase yield by addressing component, process, and test issues
Generate reports and spreadsheets of failures and corrective actions for upper management
Windows QA Engineer Apple Inc. Cupertino, CA
11/2009-10/2010
Install and test Windows drivers (graphics, audio, Bluetooth, etc.) on Boot Camp, which allows Apple computers to run Windows.
Regress and generate bugs reports in Boot Camp and Mac OS X for failure analysis
Assist with test plan development and integration
IEEE Robotic National Team Competition Atlanta, GA
Designed an autonomous robot that can locate, collect, and store within an invisible dog fence.
Responsible for power supplies, sensors, mobility, and overall efficiency of robot.
Won 6th place out of qualified 38 teams
SKILLS
Troubleshooting, Configuring Routers and Printers, and Testing Windows and Mac OS X drivers.
Software skills: Diagnostic Test Software (Phoenix), Test Sequencing Software (Table Builder), Bug Tracking System (Radar), Script Modifications, Microsoft Office, Shell, Perl, Python, Java, SQL
CCENT/CCNA Certification (in progress)
EDUCATION
Christian Brothers University, Memphis, TN
Bachelor of Science Electrical & Computer Engineering
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