Robert J. Tole Jr.

** ********* ******, ***********, **, 08807

908-***-**** acxu2o@r.postjobfree.com

Professional Summary:

Experienced information technology professional. List of skills include:

Virtualization

SharePoint

Microsoft Dynamics

oGP

oSL

oAX

Microsoft System Center

oSCOM

oSCCM

oSCSM

Change Control

Customer Support

CFR Part 11 validation

Document Management

System Integration

SQL Server

Window Server

Microsoft Office, Project, & Visio

System Documentation

Process Documentation

Experience:

Technical Engineer

eG Innovations, Bridgewater, NJ

May 2016 – Present

Pre-sales and post-sales support for customers, partners and prospects mainly in North and South America

Implement the company’s products at customer sites

Provide training and on-going support to customers and partners

Customize the company’s product for different customer needs

Integrate the company’s solution with customer systems

Demonstrate company’s product at trade shows and conferences

Systems Engineer

Elevate HR, Inc., Parsippany, NJ

December 2014 – September 2015

Monitor and maintain over 65 test, staging, and production servers for Dynamics AX2012, AX2012R2, and AX2012R3.

Maintained Hyper-V environments at data center.

Administered SQL 2012 servers.

Maintained Active Directory and Azure environments.

Support developers as needed.

Support users with technical issues as needed.

Maintained corporate backups.

Document processes and environments.

Systems Engineer

SHI International, Inc., Somerset, NJ

May 2010 – December 2014

Administer Microsoft Dynamics AX 2012 ERP system.

Administer SQL 2012 servers.

Administer SCOM 2012 environment.

Troubleshoot database issues in SCCM.

Assisted implementation of SCSM2012.

Gathered user requirements.

Support global AX2012 users with technical issues.

Support UK, FR, and HK users with Dell vWorkspace solution.

3rd level help desk support for AX issues.

Monitored AX2012 Terminal Serves with Dell vFoglight.

Monitor and maintain over 70 test, staging, and production servers for Dynamics AX2012.

Implemented Dell vWorkspace 7.6.

Implemented WhatsUpGoldPro v.16.5

Designed change request process for Operations department using Nintex workflow designer for SharePoint.

Utilized Microsoft InfoPath to create a base template for change request process.

Document processes and environments.

IT Analyst

Summit Technologies, Inc.

2010 January – 2010 May

IT Operations Consultant

Maintained server backups.

Assisted users with technical requests.

Assisted with Office 365 implementation.

OPERATIONS ANALYST

Savient Pharmaceuticals, Inc., East Brunswick, NJ

March 2006 –September 2009

System Administrator for Microsoft Dynamics SL.

Implemented corporate SharePoint farm.

Upgraded SharePoint farm to SharePoint 2010.

Designed, developed, and implemented corporate intranet and help desk ticketing system using Microsoft SharePoint.

Created custom SharePoint workflows to notify Operations department of new conference room reservations, new tickets and updated ticket status.

Gathered user requirements for SharePoint sites and custom databases.

Developed and implemented corporate change control process using Microsoft SharePoint and Microsoft InfoPath.

Monitored critical servers via System Center Operations Manager 2007.

Designed workflows using MS SharePoint Designer for change control and conference room reservations.

Designed Hire and Termination forms for SharePoint with MS InfoPath.

Implemented, maintained and administered PharmaReady EDMS system. Participated in 21 CFR Part 11 validation of the system to meet FDA requirements.

Managed Activity Directory security and SharePoint security.

Developed and maintained corporate business continuity plan using Paragon software provided by SunGard.

Developed ad hoc databases for users using Microsoft Access.

Documented business process and created Standard Operating Procedures as needed.

Assisted in gathering requirements for annual Sarbanes-Oxley audits.

Managed data center.

Document processes and environments.

NETWORK ADMINISTRATOR/SYSTEMS CONSULTANT

Third Wave Business Systems, Elmwood Park, NJ

April 2004 – March 2006

Managed Exchange, Active Directory and SQL servers.

Developed and executed project plans for customers.

Installed and configured operating systems, SQL server, and applications for Microsoft Dynamics clients.

Trained clients on Microsoft Dynamics GP modules and FRx report writing.

Recommended Great Plains add-on software for clients.

Designed crystal reports for Great Plains and SAP B1

Managed data center.

APPLICATIONS ADMINISTRATOR

Sankyo Pharma, Inc., Parsippany, NJ

October 2002 – January 2004

System administrator for Microsoft Great Plains.

Designed and maintained existing reports in crystal reports.

CLIENT REPORTING SPECIALIST/ JUNIOR DBA

National Marketing Services, Edison, NJ

April 2000 – September 2002

Created web based Crystal Reports for clients.

Maintained servers

Developed and maintained corporate web sites

Resolved data issues via MS-SQL Query Analyzer

Served as system administrator for Microsoft Dynamics.

Migrated Dynamics from Pervasive SQL to MS-SQL

Served as System Administrator for Ultipro HRMS system

HELP DESK COORDINATOR/ PRODUCTION SUPPORT/QUALITY CONTROL/IT ASSET MANAGEMENT/ASSISTANT OPERATOR

Phillips-Van Heusen, Bridgewater, NJ

November 1993 – 4/1/2000

Assisted 650+ stores in day-to-day operations.

Create performance reports for management via Crystal Reports.

Schedule Unix platforms.

Designed and implemented incident reporting and change control database in MS-Access

Administered database of IT hardware, which involves working closely with business partners to provide necessary equipment.

Maintained tape vault and prepared tape packs for disaster recovery backup.

Education:

BA ECONOMICS

Rutgers University, New Brunswick, NJ

2000

Six Sigma Green Belt

Raritan Valley Community College, Branchburg, NJ

2010

References are available on request.

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