Cheryl Dowd

Cell Phone: 360-***-****

acxtuk@r.postjobfree.com

SKILLS

QuickBooks, Graphic Design, Advanced Computer Skills, Microsoft Office, Open Office Suite, Customer Service, Administrative office duties, Purchasing Agent, Social Media, Advanced Internet skills, Networking, Creative writing skills, Payroll & Commissions, Interviewing and Hiring

WORK EXPERIENCE

Office Manager / Bookkeeper

All City Lock and Key, LLC 360-***-****

2744 Pacific Ave SE, Olympia, WA 98501

September 2015 – June 2016

Responsible for Daily sales entries of accounts receivable and accounts payable into QuickBooks on line.

Responsible for paying bills that amounted to $30,000 monthly.

Responsible for payroll on a weekly basis.

Responsible for running monthly customer statements, printed and mailed

Supervised two administrative support staff

Claims Support Associate / contracted to State Farm, DuPont, WA

Manpower 253-***-****

4002 Tacoma Mall Blvd #103a, Tacoma, WA 98409

August 2013 – November 2014

Administrative assistance to claim handlers and leadership by assisting in the completion of delegated tasks

Perform routine but varied duties requiring a variety of office skills and procedural knowledge in direct support of associates involved in the handling of claims

Receive and distribute incoming mail and process outgoing mail, according to established procedures

Apply appropriate procedures regarding the security of such items as drafts and supplies

Perform receptionist and/or office switchboard duties as assigned demonstrating an understanding of the various Auto and Fire segments in order to answer calls and route efficiently to the appropriate associate for handling

Responsible for the processing of drafts, estimates and other forms in accordance with compliance/procedures

Create and route reports and other documents to appropriate areas as requested

Learn and apply State Farm's customer service philosophy

Collaborate with internal partners and communicates with external vendors

Responsible for the training and/or mentoring of Associates

Update claim files and data fields in accordance with established compliance procedures

Collaborate with supervisor to assist in the implementation of new or revised office procedures

Member Services

Thurston County Chamber of Commerce 360-***-****

809 Legion Way SE 3rd Floor, Olympia, WA 98501

January 2013 - April 2013

Sell Chamber memberships

Promote the benefits of the Chamber to community businesses.

Provide detailed information on various programs offered the Chamber

Orienting the client to the organization.

Media Advertising Consultant

Ziplocal 253-***-****

1002 39th Ave SW Suite 102, Puyallup, WA 98373

December 2007 - December 2012

Advised customers on yellow page advertising and assisted in the designing of advertisements.

Presented an advertisement package suitable to customer needs & assisted with their purchase

Administrative Assistant

Washington Trade International, Inc. 360-***-****

2633 Willamette Drive NE, Lacey, WA 98516

June 2006 - December 2007

Office manager and administrative support for entire company.

Accounts Receivable, Billing, Order Processing, Database, Shipping & Receiving, Marketing

Performed extensive work in QuickBooks, Microsoft Word, Excel and Publisher.

Sales / Counselor

LA Weight Loss Center 360-***-****

720 Sleater-Kinney Rd Suite A1, Lacey, WA 98503

December 2004 - March 2006

In charge of selling weight loss plans and products to customers.

Counseled clients through individual weight loss journey, providing advice and support.

Helped clients with menu planning.

Receptionist / Shipping & Receiving

Color Graphics Screen-printing 360-***-****

2763 29th Ave SW Olympia, WA 98512-6104

September 2000 - December 2000

I answered a multi-line phone & greeted customers in the showroom.

Handled incoming & outgoing mail & did all the shipping & receiving

I sorted garments for screen-printing or embroidery & delivered to the appropriate department

Customer Service Representative

FastSigns of Lacey 360-***-****

4609 Lacey Blvd SE, Lacey, WA 98503

April 2000 - September 2000

Assisted Customers with their signage orders & provided exceptional customer service

Preformed order entry and some production work.

Bartender / Pulltab sales

Hawk’s Prairie Casino 360-***-****

8318 Quinault Dr NE, Lacey, WA 98516

April 1999 - April 2000

Sold pull tabs to customers

Served food & beverages

Sales Associate/Admin Asst. to VP of Sales

Olympia Computing Co. 360-***-****

7249 Capitol Boulevard S, Tumwater, WA 98501

December 1997 - March 1999

Responsible for responding to inbound sales calls, typing proposals, distributing sales packets, updating customer information, and providing sales support.

Managed and maintained customer database and prospect database.

Purchasing Agent / Administrative Assistant

Software Tailors, Inc. 763-***-****

7980 University Ave NE, Fridley, MN 55432

November 1995 - December 1997

Researched products, pricing, and purchasing of computer hardware and software, both over the phone and online.

Processed accounts payable invoices.

Provided telephone computer support and built new computers.

Supervised shipping and receiving procedures and provided returned merchandise authorizations.

Assisted the Service Manager, Vice President, and President on a daily basis.

Project Specialist

Gateway 2000 Computers 605-***-****

610 Gateway Drive, North Sioux City, SD 57049

March 1991 - August 1995

Coordinated and completed major departmental and company projects and initiatives with the various divisions of Gateway 2000. This included developing recommendations, implementing, and monitoring processes, procedures, work instructions, organizational structure, and resources.

Project Sales Support - Supported a variety of projects designed to improve the efficiency of the sales department and general order flow. Specific duties included researching and compiling information, interpreting conclusions, and recommending areas in need of improvement.

Sales Support - Provided daily reports for the sales team such as: overviews, sales cancel reports, and sales incentive information. Assisted supervisor with various duties including order entry.

Add-On Sales Associate - Took incoming sales calls, assessed the customer’s needs, and assisted customers with purchases.

Credit and Refund Clerk - Received and verified paperwork from the Returned Merchandise Department. Upon verification completion, credited the customer’s account for refund or credit on the existing balance.

Art Director

Fingerhut Corporation 612-***-****

4400 Baker Road, Minnetonka, MN 55344

January 1981 - March 1989

Design and produced direct mail marketing ads for mailers and catalogs.

EDUCATION

Gateway 2000 Computers North Sioux City, South Dakota

Gateway continually trained their employees in various areas. I participated in Computer Kindergarten, Microsoft Offices Classes, and Customer Service and learned how to build a computer from the ground, up. Received various certifications.

Certification from Normandale Jr. College Bloomington, Minnesota

Marketing & Merchandising Courses

Hennepin County Technical Institute Eden Prairie, Minnesota

Commercial Art – 2 yr degree

Insurpass Federal Way, Washington

Completed required course to become a licensed insurance agent. (No longer active)

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