Customer Service Project

Curriculam Vitae

Ravi Kumar. G Project Engineer- Engineering & Constructions

Experienced case manager who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Able to network with public organizations and businesses to create successful partnerships. Adept at handling confidential and/or sensitive information. To explore my skills & experience in the field of Engineering, Facilities & Customer Service and thereby, attain my objective of career growth, development and satisfaction.

Career History

CONTACT DETAILS

Highly accomplished with 4 years 2 months of experience demonstrating outstanding solution finding, client service, and team building skills, with a proven record of delivering high-quality work with quick turnaround time.

E : *********.****@*****.***

M : +91-988*******

Work Experience

AREAS OF EXPERTISE

DLF Southern Homes Private limited, Designation: Project Engineer from May 2016 – Till Date.

Client Services

Roles & Responsibilities :

Project management

Prepare, schedule, coordinate and monitor the assigned engineering projects.

Contracts Management

Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.

Planning & Scheduling

Interact daily with the clients to interpret their needs and requirements and represent them in the field.

Delivery of work

Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.

Time Balance

Perform overall quality control of the work (Scheduling, plans, & personnel’s performance) and report regularly on project status.

Project Execution

Maintains safe and clean working environment by enforcing procedures, rules, and regulations.

Customer Relationship

Assign responsibilities and mentoring project team.

Team Building

Cooperate and communicate effectively with project in-charge and other project participants to provide assistance and technical support.

Negotiation

Review engineering deliverable and initiate appropriate corrective actions

Project Coordination

Contributes to team effort by accomplishing related results as needed.

Risk Management

Planning & scheduling, on time Delivery of work & Project Coordination.

Operations & Management

Documentation

Kowni Technologies Private Limited Designation: Client Relations (From July 2014 -April 2016)

Roles & Responsibilities :

Flexible & capable to withstand work

Pressure.

Monitoring the Assigned tasks

PERSONAL Skills

Acted as a direct link between the client and the company.

Advised and informed clients on the issues raised.

Dealt with customer queries and complaints and eased out their problems.

Ensured customer satisfaction, developed rapport with customer and worked effectively also calmly under pressure.

Liaised with management and clients.

Worked in a multidisciplinary team in a pressurized environment.

Maintaining relation with clients, delivering the work in time. Ownership responsibility.

Day to day Operations & Activities.

Relationship Development& Influencing

Skills

ACADEMIC QUALIFICATIONS

Bachelors of Technology in

Mechanical Engineering, SSIT(JNTUH)

2007-2011

SOFT SKILLS

Knowledgeable in MS Office

Installing the applications like hardware drivers, OS, External Supporting drivers to run the machine smoothly.

RMZ Corp.(From January 2014 - June 2014) Designation : Facilities Executive

LANGUAGES KNOWN

Roles & Responsibilities :

Receiving the complaint from the tenants and the property management team in the facilities department like M&E House Keeping, Fire Systems. Landscaping and Safety & Securities.

Monitoring the over flow of the entire process in the team and maintaining the accurate records of the employees who are working

English

Hindi

of the employees who are working 24*7 like timings, Work status, and

Employee Attendance management

Telugu

If complaints were not solved in the SLA, that should be escalated to the higher management people to close the issue in the basis of high priority.

AREAS OF INTEREST

Follow ups with the concern person whether the complaint has been closed or still how long it will take to complete the task.

Travelling

Pets (Dogs)

Reading Books

Tracking the complaints how many were completed and how many were still pending.

Complaints should be close within the SLA

Ashok Leyland Motors (From October 2012 - Dec 2013) Designation : Maintenance Executive

PERSONAL DETAILS

Roles & Responsibilities :

Organizing routine servicing schedules.

Full Name: Ravi Kumar. G

Allocating work to a team of fitters.

Date of Birth : 02 May 1990

Checking and calibrating instruments to make sure they are accurate.

Gender: Male

Fitting new parts.

Marital Status : Single

Carrying out quality inspections.

Resident : Bangalore

Responding immediately to equipment breakdowns.

Nationality : Indian

Fixing faults or arranging for replacements to be installed.

Keeping workshop managers informed of progress of the work.

Organizing teams to make sure 24-hour cover is available.

Making scheduled checks on machinery and parts.

Finding and fixing faults and re calibrating instruments.

Oiling and cleaning machinery and parts.

Overhauling and replacing parts according to schedule.

Responding immediately to machinery breakdowns.

I hereby declare that the above mentioned is true up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

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