Customer Service Sales
Resume:
RONNIE HENRY
*** **** ****, *****, ** *****
Home: 478-***-**** – ***********@*****.***
PROFESSIONAL SUMMARY
Enthusiastic, resourceful and professional background in customer service and sales.
Ability to establish priorities and meet challenges head-on. Strong project
management skills. Versatile professional transitioning into corporate business
development from a career as a small business owner. Organized, independent worker with
strong time-management skills.
SKILLS
Computer proficient PowerPoint knowledge
Organizational skills Microsoft Office Knowledge
Excellent communication skills Quick Learner
Well organized Verbal communication skills
Issue resolution Team leadership skills
Outstanding interpersonal skills Scheduling tools
REFERENCES
References: Denise Curran employer 478-***-****, Scott Bennet former employer 478-***-****, Susan Reid former employer 478-***-****, Faye Bowen friend 478-***-****,
Jason Harwick friend 904-***-****
WORK HISTORY
8/19/2016 to present
Customer Service Representative
Kroger Company
Various job responsibilities include Cashier, scanning products for sale, operating cash register, managing customer flow through store and checkout lines.
Customer Service Area/Desk, Courtesy Clerk, ensuring customer satisfaction.
09/2012 to present
Associate Sunsational Tans – Warner Robins, Ga
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Quoted prices, credit terms and other bid specifications.
Selected the correct products based on customer needs, product specifications and applicable regulations.
Created sales contacts with on- and off-premise accounts.
Prioritized tasks and projects to meet tight deadlines.
Recorded accurate and efficient records in the customer database.
Consulted with businesses to supply accurate product and service information.
Met existing customers to review current services and expand sales opportunities.
Built relationships with customers and the community to promote long term business
growth.
Maintained knowledge of current sales and promotions, policies regarding payment
and exchanges and security practices.
08/2014 to 09/2015
Financial Rep.
Modern Woodman Financial Planning – Macon, Ga
Profiled and analyzed investment products to develop customized financial strategies for clients financial needs.
Sold financial products including stocks, bonds and mutual funds.
Answered clients questions about the purposes and details of financial plans and strategies.
Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
Wrote procedures for internal and external auditing purposes.
09/2012 to 12/2012
Associate
Kirklands – Warner Robins, Ga
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases.
Accepted and processed returns.
Maintained adherence to all company protocols.
Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
Proposed innovative marketing ideas.
Worked collaboratively in team environment.
05/2011 to 03/2013
Caregiver for Grandmother – Warner Robins, Ga
Responsible for primary care, case management, and medication management, until Grandmother's death.
(I took care of my Grandmother while I worked at Tropical Tans Tanning Salon)
05/2011 to 09/2012
Store Manager
Tropical Tans – Warner Robins, Ga
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 6 sales associates, 2 team leaders and 1 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Increased profits through effective sales training and troubleshooting profit loss
areas.
Completed profit and loss performance reports.
04/2010 to 05/2011
Massage Therapist Savannah Day Spa – Savannah, Ga
Performed healing sessions and provided lifestyle coaching and spiritual counseling.
Performed healing sessions and provided lifestyle coaching and spiritual counseling.
Treated various ailments using traditional Ayurveda medicinal preparations and
surgical procedures.
Counseled patients about general wellness, posture, nutrition, sleeping habits and
stress management.
Maintained detailed and accurate case histories of patients.
Advised patients about chiropractic procedures and recommended appropriate
courses of treatment.
Determined appropriate treatments to achieve balance in the body.
Instructed patients on post-treatment procedures, including breathing techniques,
exercise and herbal medications.
Prescribed soft tissue therapies and corrective exercises to correct acute and chronic
conditions.
10/1999 to 02/2010
Associate
UPS – Jacksonville, Georgia.
Developed weekly schedules for warehouse employees.
Directed warehouse shipping associates.
Redirected shipments en route in response to customer requests.
Coordinated with freight forwarders to expedite international shipments.
Loaded and unloaded pieces into boxes for shipment.
Maximized sales by shipping on time and accurately.
Moved freight, stock and other materials to and from storage and production areas and
loading docks.
11/1997 to 09/1999 Store Management
Abercrombie and Fitch – Macon, Georgia
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Assigned employees to specific duties to best meet the needs of the store.
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Examined merchandise to verify that it was correctly priced and displayed.
Organized private mailbox system using mailbox manager software.
Scheduled and led weekly store meetings for all employees.
Completed profit and loss performance reports.
EDUCATION
Eligible for Ga Real Estate Exam Macon Georgia,
Certificate: Real Estate
Donald Free School of Real – Warner Robins, Ga
Real Estate Analysis and Investment coursework
C.O.R.E. Online Real Estate Expert Certification
2008-2009 American Professional Institute
Massage Therapy – received Certificate
1998 High School Diploma:
Perry High School – Perry, Georgia
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