multi-line telephones, Microsoft

word, Excel, power point,, Lotus

notes, Acms, Fax, and copier,

adding machines.

Computers and Electronics

Jul 2012-Present

Apr 2011-Jun 2012

DENISE H RHODES

Professional Summary

Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. prompt and on time with specialized knowledge in clerical and customer..

Skills

Experience

Customer service Rep

XEROX - Newark, NJ

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for bil ling.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Hackensack, NJ

Take photographs of displays or signage.

Plan commercial displays to entice and appeal to customers. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.

Develop ideas or plans for merchandise displays or window decorations. Consult with advertising or sales staff to determine type of merchandise to be 999 Broad Street Central Business District, Newark, NJ 07102 Ph: 646-***-****

acxtp0@r.postjobfree.com

Jun 1989-Dec 2010

featured and time and place for each display.

Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.

Collaborate with others to obtain products or other display items. Use computers to produce signage.

Attend training sessions or corporate planning meetings to obtain new ideas for product launches.

Store, pack, and maintain records of props and display items. Judiciary Clerk

ESSEX COUNTY SUPERIOR COURT - Newark, NJ

Perform general office duties such as typing, operating office machines, and sorting mail.

Scheduling cased, mainlining and tracking Special Civil part and Landlord

/Tenant matters, Including but not limited to, Trails, proof hearings and conferences .Process daily data entry, provide administrative and clerical support for the team.including not limited to, processing high volumes summons and complaints, answers, motions, orders, writs, wage executions, stipulations, of dismissals and judgments, Retrieve information for case-related inquires from litigants, judges, chambers. answer voluminous customer service telephone calls from the general public regarding, fees, and copies associated with the general public, filing of claims. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Education

Computer Programming, Uploading and down loading programs for Central Networks, Excel, lotus notes and Access.,

Catherine Gibbs College - Montclair, NJ

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