Program/Project Manager

Michelle M. Wycoff

**** ********** **** • Clarkston, MI 48348 • 269-***-**** • ********.******@*******.*** CAREER OBJECTIVE

General Management Professional with over ten years of experience, possesses proven skill set in program management and cross-functional facilitation of process change relative to program execution improvement. Seeking opportunities within a fiscally responsible organization focused on high quality, timely execution of programs and strategic initiatives. Interested in a position relative to account/program management, quality and process design to improve profitability and customer satisfaction through successful execution of product programs and strategic initiatives. Skilled in facilitation of process change involving multiple functions. Strong oral and written communication, analytical, and leadership skills. EDUCATION

Oakland University - Rochester, MI

Bachelor of Science Degree in Business 2016

Major: General Management

Relevant coursework: Production & Operations Management, Business Economics, Business Statistics, Advanced studies in Operations and Marketing

Lake Michigan College - Benton Harbor, MI 1999

Associate Degree Business Administration

Relevant coursework: Principles of Accounting I & II, Principles of Macroeconomics, Principles of Microeconomics, and Business Statistics

PROFESSIONAL EXPERIENCE

PLC Group – Clarkston, MI 2013-present

Program/Project Manager

Primary Account: Meritor

Reduced costs of components through Program Management of Resourcing Programs to Global Suppliers

Change Management

Conducted gap analysis to identify areas of improvement in program execution o Identified gaps utilizing information collected from cross-functional management, program management, past program history, and Lessons Learned database o Identified strategic initiatives and facilitated Program Management Process Evaluation

Designed cross-functional process flow to achieve successful product launch including supplier evaluation, qualification, and selection; technical review; pre-award; APQP evaluations; and PPAP approval

Implemented Lessons Learned Review Process to identify opportunities & resolution of systemic issues o Resolved systemic issues with cross-functional teams

Implemented Program Management Forum, Co-Chair

Implemented Executive Steering Committee, Co-Chair Heath Company – Benton Harbor, MI 1995-1997

Warehousing and Transportation Manager

Determined optimal location for U.S. and Canadian warehouses relative to customer service and cost o Developed budgets for warehousing and transportation

Reduced freight costs utilizing volume based contract negotiations with inland, ocean, and air freight carriers

o Cost reductions documented through freight invoice auditing

Maintained inventory targets at three warehouses through forecast and purchasing calculations Heath Company - Benton Harbor, MI 1992-1995

Buyer for Reflex Brand Group

Purchased all domestic and overseas products

Coordinated all reworks of existing products

Set standard cost of products

Heath Company - Benton Harbor, MI 1991-1992

Expeditor/Scheduler

Expedited all ocean and air shipments to U.S.

Reported on inventory status on future production to determine scheduling

Purchased all parts for Parts Replacement

Reported on backorder status

Heath Company – Benton Harbor, MI 1989-1991

Advertising Production Coordinator

Managed catalog press runs

Michelle M. Wycoff – Page Two

Supplier qualification, evaluation, and selection for printing

Coordinated production of all bind-in cards & order forms VOLUNTEER AND OTHER EXPERIENCE

Member - Beta Gamma Sigma

Managed $35,000/year school fundraiser, for three years

Involved in school playground equipment design, layout, and funding, spanning three years

Managed school yearbook design, layout, and photography for three years

Substitute teacher/librarian at elementary school

Established home sales business for two years

CAPABILITIES AND SKILLS

Budgeting/Cost

Controls

Strategic Planning &

Growth

Purchasing

Management

Manufacturing &

Operations

Customer Relations

Supplier/Vendor

Relations

Microsoft Outlook,

Word, Excel,

PowerPoint, Access,

SharePoint

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