Customer Service Sales
Resume:
WILLIE BEARD
Aurora, Il. *0506
********@*****.***
PROFESSIONAL PROFILE:
Self-motivated professional with fifteen years’ experience in management, finance
and customer service. Goal-oriented, team player with solid conflict resolution skills and
multitasking capabilities. Fast learner with proven ability to adapt quickly and
contribute to the bottom-line, with innovative and customized solutions.
Management Skills:
Exhibits solid leadership skills by establishing guidelines and objectives
Successfully fulfills duties of recruitment and selection of employees
Displays solid decision making abilities and tactful communication skills
Trains, monitors and motivates employees to perform to their full potential
Skillfully resolves customer complaints and employee disputes
Proactively recruits, hires, trains, develops, motivates and retains brand right Optical Team Members (OTM)
Provides Team Members feedback to hold accountable for their goals and job responsibilities
Motivates, influences and inspires Teams in creating a personalized fashion experience for each guest on every visit by uncovering their personal style and matching to products available in the store
Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions
Enforces the accurate completion of all sales transactions, and utilization of all sales strategies and resources
Sales Skills:
Maintains high level of client loyalty by providing superior customer service
Maximize sales revenue by up-selling to existing customers and cold-calling
Earn multiple accommodations for exceptional sales results
Customer Service Skills:
Develops working knowledge of sound customer service practices and procedures
Establishes consistent track record of building portfolios of loyal clientele
Communicates corporate policies and satisfies customer needs
On-Time deliveries and pick ups
Computer Skills:
Microsoft Office Suite
Experienced with Word Processors & General Office/Retail Equipment
PROFESSIONAL EXPERIENCE:
City Driver Central Transport Hillside, IL 06/15 to present
OTR Driver Get It N Go Trucking Olive Branch, MS 07/10 to 06/15
Optical Team Leader Luxottica Retail, Broadview, IL 05/07 to 06/10
Mortgage Banker Advantage Mortgage Chicago, IL 10/05 to 04/07
Willie Beard
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