ANTOINE CHARLES LIGON

*** **** ***** ****** *****: acxtn4@r.postjobfree.com

Euclid, OH 44132 Phone: 216-***-****

CUSTOMER SERVICE * SALES * ADMINISTRATION

SUMMARY OF QUALIFICATIONS

• A highly organized and detail-oriented customer service representative with over 15 years of sales experience providing through and skillful support to COO and other senior executives. • Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. • Power user of MS Office (Word, Excel, PowerPoint, Access and Outlook). • Over 19 years of experience of highly effective customer service and sales experience. • Nine years of management experience supervising staff and operations.

AREAS OF EXPERTISE

• Project Management • Administrative Support • Marketing Support

• Customer Service • Corporate Communications • Contract Negotiation

• Sales Development • Recruiting/Interviewing • Profit / Loss Responsibility

PROFESSIONAL EXPERIENCE

AT&T, CLEVELAND, OH May 2001 – October 2016

AT&T Inc. is an American multinational telecommunications corporation, AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and provided broadband subscription television services. As of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value, [7] and the 16th-largest non-oil company. AT&T is the largest telecommunications company in the world by revenue. As of 2016, it is also the 17th-largest mobile telecom operator in the world, with 130.4 million mobile customers.

SALES REPRENTATIVE

• Ranked in the top twenty in “win-back” sales for two consecutive years.

• Service existing accounts, ensuring 100% quality compliance.

• Obtains new clients with products and services that is tailored to the customer’s needs.

• Responsibility to resolve customer’s concerns in an efficient way to ensure customer satisfaction.

• 40 hours weekly

• $33 hourly

COLE NATIONAL CORPORATION, TWINSBURG 1999 – 2001

Cole National Corporation is primarily involved in Optical Goods-Retail. Cole National Corp operates in Twinsburg Ohio 44087. This company is involved in Optical Goods-Retail as well as other possible related aspects and functions of Optical Goods-Retail. In Twinsburg Ohio 44087 Cole National Corp maintains its local business operations and could accomplish other local business operations outside of Twinsburg Ohio in additional functions related to Optical Goods-Retail.

PROVIDER REPRESENTATIVE

• Developed office procedure and policies to ensure excellent customer service for providers.

• Hired and trained all staff to ensure high standards of excellence were maintained which resulted in

loyal providers who consistently returned.

• Maintained sales responsibility and always achieved highest level of sales each month

• Responsibility to resolve provider issues and respond to inquiries with efficiency, urgency and compassion.

• 40 hours weekly

• $20 hourly

ANTOINE CHARLES LIGON PAGE 2

EDUCATION & ASSOCIATIONS

Luther Rice University & Seminary, Lithonia, GA

Master of Art in Leadership

Andersonville Theological Seminary, Camille, GA

Bachelor of Theology and Master in Pastoral Counseling

Maranatha Bible College & Institute. Cleveland, Ohio.

Certificate in Christian Ministry

John Marshall High School, Diploma

National Baptist Convention USA Inc.

Ohio Baptist State Convention Inc.

Progressive Baptist Association, Cleveland, Ohio

3rd Vice Moderator

AWARD & DISTINCTION

Recipient of the AT & T Perfect Attendance Award for 10 years

COMMUNITY INVOLVEMENT

The Fatherhood Initiative

WIN Ministries

WIN (Women In Need) Ministries - Susan G. Komen – Race registration volunteer

Contact this candidate