Manal Ramsis

Oakville, ON, L*M *G*

Cell: 416-***-****

Email: acxtms@r.postjobfree.com

SUMMARY

Delivery Management of software projects overseeing all functions from initiation to closure

Expert in Customer interaction, Business Application Delivery, Software Development, Project Management and Pre-Sales Activities

Program Manager/Senior Project Manager with more than 10 years of experience in Software development projects

Proficient English, German, and Arabic, basic French

Expert in Software Development Life Cycle (SDLC) with experience in Waterfall and good knowledge of Agile methodology

Experience in managing multi-cultural teams in several countries

AREAS OF EXPERTISE

Management

Service Delivery Management

Monthly Presentation to senior Management team

Creative Problem Solving

People Development

Project/Program management

Planning & Budgeting

Resource Management

Risk Management

PMP certification – in progress

RELEVANT EXPERIENCE

FullSoul, Volunteer as Project Coordinator/Manager, Canada Jun 2016 - present

FullSoul is a not-for-profit equipping hospitals in Uganda with medical supplies.

Oversee 3 volunteer teams that create Business Strategy and Marketing plan for FullSoul in addition to the Information Technology team that is responsible for FullSoul online presence

Facilitate monthly conference calls between team members in Canada and Uganda to align on important milestones

ITWorx Inc., Practice Director, Canada Jan 2012 – Jul 2015

ITWORX is a global software professional services organization serving Global 2000 companies through a myriad of services, including Portals, Business Intelligence, Enterprise Application Integration, Advanced Infrastructure Services, Application Development Outsourcing, Quality, Security and Support.

Headed team recognized as UTC (United Technologies Corp) Gold supplier for 17 years

Led PMO (Project Management Office) with a portfolio of projects and reviewed enhancements of Project management processes and continuously assessed Project Managers that helped improve projects performance in a matrix structure

Turned around several critical projects to success and positive customer satisfaction by monitoring projects status closely

Created Forecasting process and achieved around 90% revenue forecast accuracy that helped future planning in addition to yearly budgeting

Conducted Market Analysis based on Revenue forecast to decide on new technology trends (i.e. Sharepoint, CRM, Mobility at that time) to train services on and accordingly increased the number of consultants ready to start on new projects which improved monthly revenue

Improved billable utilization levels at least 4% compared to previous year by improving resource management processes

Owned hiring decisions for different Practices to manage Capacity of Services team

Managed a team of Practice Managers and Resource Managers to achieve Demand Supply Balance of technical resources that enabled staffing projects on time

ITWorx Inc., Service Delivery Manager/Director Dec 2008 – Dec 2011

Managed resource planning and revenue forecasting in my Projects Portfolio

Planned strategic relationship with customers with the support of the sales regional managers

Oversaw project management and delivery ensuring that appropriate processes and standards are followed and grew the business in several accounts

Worked with PMs to help them deliver projects that achieve the planned scope, time, cost, resources, and quality and comply to Service Level Agreements.

Contributed to the development of the processes used during SDLC which helped achieve CMMI L3

Was selected to own a Strategic Initiative that was called “Build Killer Team” to retain top talent and enhance resources caliber that was monitored through BSC

Was selected to own a Strategic Initiative that was called “Just In Time Resourcing” that changed the services organizational structure to achieve efficient resource Utilization

Turned project failure into success with high customer satisfaction and under project budget

Increased the company revenue in Government sector by 10%

Handled customer escalations and increased customer satisfaction

Worked closely with Project Managers on a $1.5 Million program (Minsitry of Labour) to deliver Ministry’s Portal with all citizen services.

Sample Customer: Reliance Canada, City of Ottawa, United Technologies

ITWorx Inc., Senior Project Manager/Program Manager Aug 2004 – Nov 2008

Oversaw continuous project delivery for Reliance Canada that improved customer support

Turned a Requirements automation project for a US customer to success and changed customer satisfaction score after a long time of disappointment with an earlier Project Manager

Delivered projects using BI, Sharepoint, Dynamics GP, and CRM.

Strong working knowledge of MS office (MS Project, Word, Excel, PowerPoint)

ITWorx Inc., Project Leader Jul 2000 – Jul 2004

Created, maintained and managed Project Plan that included Communication Management, Project Schedule, Risk Management, Scope Management and Team Management.

Supervised and created detailed system designs and database designs with working experience in .Net, SharePoint, C#, Vignette

Supervised project resources throughout the project life cycle including coordination between Developers and Quality Assurance Engineers during the testing and deployment phases

DigitalTest GmbH, Project Manager 1995 – 1998

Digitaltest develops and manufactures automated test equipment (ATE) for electronic printed circuit boards (PCB), software for production automation and quality management systems.

Planned, designed, and developed projects that communicate with electronic test equipment supervising different team sizes locally and remote.

Working Experience in C++ and object oriented design

EDUCATION

Edinburgh Business School: MBA - Masters of Business Administration (2008-2011)

Equivalent to Master’s Degree in Canada

American University, Cairo: Bachelor of Science, Computer Science (1986-1990)

Equivalent to Bachelor’s Degree (4 years) in Canada

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