Customer Service Life Insurance

Prerna Subba(Limboo)

sisney,next to Jorethang

West Sikkim

E-mail: ***********@*****.***

Cell: +919*********

Career Objective

Seeking a position in an organization to boost my career and provide organizational and goal oriented skills to the benefit of the company.

Career Highlights

Having 1+ years of work experience with Mahindra Holidays and resort India Ltd. (MHRIL) as a service facilitator (At Club Mahindra Baiguney).

Former Guest Service Associate/Guest Relations at JW Marriott Mumbai Juhu.

Responsible to provide excellent customer service experience.

Managing every issue and being able to remain calm in crisis situations.

Managing good quality of work and a team of people.

Work Experience

1 year of work experience in Reliance Life Insurance as an Adviser.

1+ years of work experience in Club Mahindra Baiguney as a Service Facilitator (Front Office).

1 year work experience in JW Marriott Mumbai Juhu.

Responsibilities:

Responsible for handling the guest for check in, check out.

Responsible to perform all the receptionist and GRE duties and escorting.

Responsible to guide customers with their requests or needs.

Providing services to customers and taking their views on the services that is being provided.

Following the safety procedure and handling guest issues.

Provided excellent customer services and fulfil their demands and needs diligently.

Accolades & Involvements

Involving in ESOP Mahindra social work for Orphan child.

Involved in Quiz competition relating Hotel industry and MHRIL

1st winner performance in Quiz.

Participated in various presentations and group discussions

Academic Qualification

Pursuing BA in English Literature, IGNOU India.

10th pass from CBSE Board.

12th pass from NIOS Board.

Key Skills and Strengths

Good in handling the customer relationship

Excellent management of customer reports

Good team management and handling large group of people at once

Confident and Bold in handling the communication with customers

Personal Details:-

Father’s Name:Govind Kr. Subba

Date of Birth: 04th Sep 1993

Languages Known: English, Hindi, Nepali

Nationality: Indian

Address:Sisney,next to Jorethang

West Sikkim,Dist.Gyalsing

Pin no.737121

Hobbies

Photography, Listening to music, reading books and interacting with different peoples.

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Prerna Subba(Limboo)

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