Customer Service Human Resource

Christina Boguslawski

***** ***** ***** ********, ** 48185 313-***-****

*******@*******.***

PROFESSIONAL SUMMARY

Highly qualified, detail-driven professional with several years of leadership experience which has created a passion for surpassing financial and service objectives via a combination of exceptional service delivery, lean operating methods, and incentive driven rewards for team achievement. Strong background in lean manufacturing, customer service, quality improvement and business development. Skilled in strategically identifying growth opportunities through strategic fit and due diligence analysis. Committed to managing operations and projects flawlessly while consistently delivering desired results and contributing to revenue producing activities.

EDUCATION

Bachelors Business Administration-Dual Major: Marketing and Management Northwood University

CAREER HIGHLIGHTS & ACHIEVEMENTS

Obtained Associates Degree in Advertising from Northwood University

Serve as Legal Courier providing efficient and effect service for 0ver 10 years

Maintained statistical database for all supply transactions to measure effectiveness of the supply operation.

Developed and delivered variety of training and organization change strategies utilizing performance framework in support of strategic plan and key initiatives.

Received Vice President Award for expediting and maintaining confidentiality and shipping and receiving of the L42C PE program

Customer Cost Savings Program Achievement for my research and implementation of a cost saving of $95.85 per vehicle reduction

Green Team recognition for cost saving and reusing of material to reduce the cost of shipping supplies while recycling our current products

PROFESSIONAL EXPERIENCE

Cintas Livonia, MI January 2016 – Present

Deep Cleaning Service Specialist- Lead Technician

Serve as the lead technician while performing all duties peculiar to and normally required in carpet repair and cleaning following recognized procedures and techniques. Provide service and customer support during client visits while concurrently managing all onsite maintenance and tasks. Assist in the implementation of planned projects and provide sound advice on the selections of service offerings. Conduct routine preventative and predictive maintenance on carpet, upholstery and various floorings. Clean Fuel USA Wixom, MI March 2014 – October 2015 Materials Coordinator

Processed and expedited the flow of material and equipment into and out of storage, to include the shipping process, based upon proper authorizing documents, established schedules, and customer priorities. Identified and reported incidences of non-compliance to procedures, processes and regulations by reviewing documentation and various systems for accuracy and completeness. Managed all storage operations to include warehouse configurations, locator identification systems, and material handling operations.

1-800 Law Firm Southfield, MI January 2014 – March 2014 Call Center Representative

Met designated goals for AHT and ACW per call in a high-volume call center. Utilized complex internet and software platforms while maintaining a high level of professionalism and customer service. Organized, tracked and maintained case files, built and maintained databases and files. Communicated with internal and external legal counsel on status and analyze litigation strategies. Cannon Business Professional Service Birmingham, MI February 2012 – January 2014 Office Service Specialist

Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Performed business and situational analysis and developed recommendations such as identifying and developing business process improvements opportunities, or identifying and developing alternatives to support business decisions. Participated in recommending the most appropriate alternative to achieve business goals and business needs more efficiently and effectively. Nissan Technical Center Farmington Hills, MI August 2005 – October 2010 Prototype Warehouse Lead

Responsible for the sequencing and shipping of fascias assembled during scheduled shift in relation to customer demand. Developed team members while performing hourly audits and performance metrics. Coordinated shipping schedules that minimized inventory and eliminated disruption to the customer’s production. Detected and documented nonconforming material reports as necessary and ensured proper segregation practices and material movement. Inspected and assured workmanship met quality standards established by company and customer specifications.

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