Customer Service Sales

Clifford Baldowski

Career Overview

Results-driven Consultative Sales and Customer-Service Representative, with at least ten years of hands-on sales/customer service experience. Excelled in customer-service, and establishing rapport with the customer. Impactful communicator, both verbally and in writing. Effective in maximizing sales encompassing a broad product/service base. Rapid determination in accessing customer needs. Implemented creative sales techniques in the person-to-person and/or call center environment. Strong account management and delinquent account collections skill in the Atlanta bank credit card market (SunTrust Bank) and medical industries. Remain in optimum/athletic physical condition.

Core Strengths

Courteous demeanor

Top sales performer (Sears)

Telecommunication skills

Adaptive team player

Sharp problem solver

High customer service standards

Dedicated to process, and personal, improvement

Devoted to data integrity

Telephone inquiries specialist

Inventory control familiarity and warehousing skills Active listening skills

Strong organizational skills

Powerful writing and communication talent

Seasoned in conflict resolution

Accomplishments

Sales

Focused on successfully generating additional revenue through skilled sales techniques, i.e. cross-selling and up-selling.

Customer Assistance

Utilized a diverse range of company sales and customer service systems and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

Enthusiastically greeted customers, and handled all cash and credit transactions. Assisted customers over the phone regarding product specifications, promotions and orders. Continuously attentive in generating a positive relationship with the customer. Work History

Managed all facets of asset/property(s)/financial/healthcare for parents with Alzheimer's Disease. February 2008 to July 2016

Business Management/Care-Provider/Material-Freight Handler - Atlanta, GA P.O. BOX 90142, Atlanta GA 30364

Cell: 404-***-**** - ***********@*****.***

Consultative Sales/Customer Service. Trainer in Product Specifications and Customer-Service. February 2003 to January 2008

Sears Holding Company - Atlanta, GA

American Cancer Society. Fund-Raising, Mail Distribution and Warehousing (one year). February 1753

First Pro Managemen(sub-contract agency) - Atlanta, GA Call Center Collections Officer/Customer Service Associate (5 years). February 1753

SunTrust Banks - Atlanta, GA

Call Center Product Sales and Customer-Service (two years). Ballard Interior Home Designs - Atlanta, GA

Education

Intend to complete degree, part-time, in 2017

Georgia State University - Atlanta, GA, United States studied Criminal Justice and Business Management.

Extra-Curricular Activities

Active in the health and fitness arena. Percussionist, and an avid reader. Alumnus volunteer, active donator to St.Jude Children's Cancer Research Hospital.

Contact this candidate