Manager Customer Service

Maurice J. Price

*** ******** ******* *****

League City, Texas 77573

Tel: 419-***-**** email: ***********@*****.***

Work Experience

The Caddy Shack: 1809 Washington Ave, Houston, TX 77007 [2014 – 2015]

- Bartender / Manager. Small, privately-owned sports bar near downtown. Medium to high-volume, depending on the sports season. Bar Manager is responsible for running all aspects of the bar including cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service. Hilton Houston North: 12400 Greenspoint Dr, Houston, TX 77060 [2013 – 2015]

- Bartender. Three-star hotel near Bush Airport. A full-service restaurant and bar within the hotel catering to our guests, especially Hilton Honors members and business class. High-volume of conventions hosted in the hotel. Busy through the work week, lighter on weekends. Heavy emphasis on empowering staff to “Make It Right” for our guests, in order to accommodate their hotel experience. Toyota Center: 1510 Polk St, Houston, TX 77002 [2012 – 2015]

- Bartender / Suite Attendant. Part-time, two-to-four nights per week during peak season. Courtside bartender for the Lexus Lounge, a high-volume bar for courtside ticket holders. Suite Attendant is in charge of setting up, facilitating, and breaking down suites for guests. Emphasis on upselling in suites for higher payout on gratuity. House of Blues: 1206 Caroline St, Houston, TX 77002 [2012 – 2013]

- Bartender / Server. High volume restaurant with multiple concert venues. All venues experience high traffic during shows and events.

Carrabba’s Italian Grille: 3405 Briarfield Blvd, Maumee, OH 43537 [2010 – 2012]

- Server / Bartender / Floor Manager. High-volume, full-service restaurant and bar. Heavy emphasis on pairing wine with meals, so proper wine knowledge was essential. Typically busy with a high amount of regulars. Floor manager oversees Micros’ managerial functions, checks tables for guest satisfaction, and provides assistance to GM. Skills and Knowledge

- TABC, TIPS certified

- Organized: a natural affinity for prioritization, categorization, and effective multi-tasking in the workplace

- Articulate: communicates well with both guests and fellow employees

- Tidy: values cleanliness

- Strong work ethic: not afraid to sweat

Education

University of Toledo: 2801 W Bancroft St, Toledo, OH 43606 [2004 – 2008]

- Communication major with concentration in Public Relations

- Minor in Sociology

- 3.2 cumulative GPA

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