Customer Service Medical Assistant

Education and Certifications

Medical Assistant Technician December 2016

Florida Technical College Pembroke Pines, Florida

Medical Billing and Coding Specialist April 2016

Florida Technical College Pembroke Pines, Florida

Areas of Expertise

CPT Coding

HCPCS Coding

ICD-9-CM

ICD-10 (knowledge of)

EMR Utilizing Medisoft

Medicare, Medicaid, & TRICARE

Health Insurance Verification

Initiate claims process and follow through A/R resolution

Phlebotomy

Front Desk/Receptionist Duties

Completion of CMS-1500 claim forms

Obtaining Vital Signs

Professional Experience

Medical Assistant Externship (160 hours) Broward Urology 11/2016 – 12/2016

Miramar, FL

Perform injections on patient’s

Perform bladder scans and record results in patient chart

Perform patient vital signs and chart results

Patient registration and verifications

Telephone triage and Surgical Prep.

Customer Service Representative Alorica 11/2015- 12/2016

Miami Lakes, FL

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products for programming on televisions.

Access electronic systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Demonstrated a talent for communicating effectively with customers from diverse backgrounds.

Medical Billing /Coding Specialist Absolute Billing 02/16/2016-04/08/2016

Fort Lauderdale, FL

Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid

Reviewing and appealing unpaid and denied clams

Answering patients billing questions

Using coded data to produce and submit claims to insurance companies.

Data entry in OpenPm Solutions and GSR

Sales Associate Urban Outfitters 09/2015-11/2015

Miami Beach, FL

Offer suggestions based on customer needs and wants

Educate customers on different styles.

Replenish and re-organize merchandise

Make sure fitting rooms, and store is clean.

Comply with all company policies.

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