Service Management

RONALD E. HUSS, II

Delanco, NJ ***** 856-***-**** ******@****.**

SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

A top-performing, well-qualified, highly respected, dedicated, and innovative IT professional credited with combining more than 20 years of comprehensive experience in leveraging new and emerging technologies/devices to increase productivity while ensuring platform usability, stability, supportability, and security, at the best possible cost. Adept at formulating and nourishing strategic partnerships with peers, management teams, executive stakeholders, clients, vendors, and outside agencies.

Areas of Expertise

§ Design/Development

§ Microsoft OS Platform

§ Apple IOS Platform

§ Industry Networking

§ Client Management

§ Security Strategies

§ AirWatch Platform

§ Symantec Client Management

§ Lifecycle Ownership

§ Requirements Gathering

§ Opportunity Identification

§ Mobile Device Management

Professional Experience

GLAXOSMITHKLINE, PHILADELPHIA, PA 2000 – 2015

PRODUCT OWNER, OPERATING SYSTEMS (2014 – 2015)

Accountable for lifecycle ownership of all OS platforms, including Windows, iOS, and Mac OS X; developed future strategies and cost management schemas. Designed strategy/implementation plans to upgrade 35K+ Apple devices to iOS 8; served as the Platform Escalation lead for Apple iOS 8 issue effecting 10K+ devices including identification, scope, vendor POC, stakeholder management, support/user guidance, and issue closure. Wrote business cases and plans for product/standard changes and adoption. Identified and communicated risk/capabilities; ensured products aligned with regulatory, risk, and security requirements. Served as liaison for both internal and external stakeholders; gathered requirements, set benchmarks, and assessed client needs. Established, maintained, and leveraged cost- effective solutions.

KEY CONTRIBUTIONS:

§ Proactively helped GSK users/partners efficiently/effectively utilize platforms.

§ Identified, prioritized, and developed opportunities based on analyses of current service utilizations, service performance, and customer demand.

§ SME for configurations; owned vendor relationships at an operational level.

§ Led regular product reviews with the business, conducted focus groups with end users, and provided consultancy on usage/business change impacts.

§ Served as GSK representative in industry forums to ensure awareness/adoption of industry best practices, developments, and activities to identify/address challenges within Mobile and PC Services.

§ Managed approved projects, and monitored project-based resources; partnered with other service organizations. TECHNICAL ANALYST, PC AND MOBILE OPERATING SYSTEMS (2009 – 2014) Implemented enterprise-wide client computing standards; contributed to service definitions, service models, and service/operation level agreements. Directed the development/implementation of a new global patch management solution for 100K+ users in 150+ countries, and a global Mobile Device Management service for 35K+ mobile users. Used client needs/requirements to deliver a client computing solution; delivered an enhanced user experience in the global personal computing environment through solutions that were cost-effective, robust, and scalable. Participated in service escalation management; served as vendor technical liaison. Facilitated knowledge transfer and communicated designs and implementation plans.

KEY CONTRIBUTIONS:

§ Managed, and supported pilots for new releases and technologies.

§ Performed 3rd level issue resolution to support User Computing Solutions; partnered with cross-functional teams.

§ Identified service improvement opportunities.

Ronald E. Huss, II Resume, Page 2

SOLUTIONS ANALYST, PERSONAL COMPUTING SOLUTIONS ENGINEERING (2004 – 2009) Responsible as the Primary Engineer for security patch engineering of all GSK builds; developed and implemented a security patch process, and instituted GSK-developed tools. Formulated client computing solutions based on customer needs and requirements. Participated in service escalation resolutions and acted as the vendor technical liaison; provided 3rd level support for client computing.

KEY CONTRIBUTIONS:

§ Delivered an enhanced user experience in the global client computing environment using solutions that were cost effective, robust, and scalable.

§ Implemented enterprise-wide client computing standards, participated in and actively supported pilots for new releases and technologies.

SENIOR ANALYST, DESKTOP TECHNOLOGY AND INTEGRATION (2000 – 2004) Demonstrated a leading-edge knowledge of client hardware, software, and OS environments; evaluated new approaches and technologies that reduced costs, and improved productivity/ease of use. Identified, presented, and recommended server/desktop products and technology opportunities for current/future business strategies. Coordinated technology lifecycle plans; provided 3rd level technical support; delivered senior-level project implementation technical support, and project management recommendations throughout the project lifecycle. KEY CONTRIBUTIONS:

§ Provided management-level evaluation, planning, and application expertise for information/products to determine applicability to business requirements and opportunities.

§ Contributed to large-scale projects related to the integration of all desktop components; identified, designed, and implemented the annual desktop upgrade initiative. Additional experience as a Senior Network Engineer with Advanced Network Integration, 1996 - 2000. Education & Training

Bachelor of Science, Aeronautical Studies/Management EMBRY-RIDDLE UNIVERSITY Daytona Beach, FL

IT Information Library (ITIL) Foundations v3 - BCS, The Chartered Institute for IT, Swindon, UK

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