Manager Support

Tenacious, smart-working and wholly obligated professional with 15+ years of proficiency in Information Technology Industry. Excellent analytical and problem-solving skills. Expertise in supporting or leading a team at all points in the project life cycle. Solving technical problems utilizing extensive technical experience combined with analytical thinking.

WORK EXPERIENCE

IT Associate

GCT USA - Staten Island, NY-January 2014 to Present

•Reports to the IT Director budgets, initiated and executed infrastructure evaluation

•Ensured compliance by researching, recommending, and implementing continual processes, monitoring techniques, and tools.

•System Automation Management

•Provided support for escalated issues from System Administrators Level I and II.

•Remedy, Webhelpdesk. Solarwinds Monitoring Reporting System, Outlook, Office365

•RFID Systems Analysis

•Terminal Information Systems Support

•Established and maintained a strong working relationship with all IT groups, business partners and support vendors.

Network

•Supported several different versions of operating systems, and LAN environments, including IPX and TCP/IP communications.

•Documented network design and layout with Spreadsheets, Visio, Sketchup

•Cisco VPN, Call Manager ver 8, Systems Migration and Compliance, Desktop & Conference Room Analog, Digital, VoIP systems and solutions, Switches, Bridges and Routers

System

•AS400, Servers, OSX Servers, PCs, Apple Macs, Printers, moves and migrations

•Responsible for testing and roll-out of new applications:

•Well versed support for AS400, Server/client, OSX, OS, Windows Server 2012/R2, Windows 2000, XP/7/8/10, EMC, VNX, VMWare

•Desktop Virtualization, Ghost desktop imaging, Implemented Altiris Client Management Suite,System Center Configuration Manager

•Symantec Enterprise Protection, Bit locker Encryption, Dell Data Protection Encryption, and Group Policy Sox

•Active Directory Implemention, MS Office 2000-201, Sharepoint

•Remote Desktop Support VNC, GoToMeeting, Skype, Kaseya

•Symantec Backup 15 for backups and file restoration

•Maintained and managed Data LUNs on VNX5200

Mac

•Provide day-to-day technical support to employees for internal Mac desktop systems

•software and hardware

•Provide desk-side assistance in resolving technology support issues

•Perform installations, repairs, upgrades, backups, and other maintenance tasks

•Recommend hardware and software solutions, including new acquisitions and upgrades

•Assist with onboarding of new users

•Communicate highly technical information to both technical and non-technical

personnel

IT Manager

Beardsworth Flemington, NJ March 2013 to December 2013

•Established and maintained a strong working relationship with all IT groups, business partners and support vendors.

•Maintained support policy-level direction regarding standards, budgetary constraints and department standards.

•Under minimal or no direction, works independently to research business and computer system needs, formulate objectives, provide quality assurance, and develop or modifies procedures to solve technical issues to ensure maximum system availability.

System

•Managed and maintained $500k virtualized infrastructure

•Migrated Exchange 2010 to the Headquarters

•Ensured compliance by researching, recommending, and implementing continual processes, monitoring techniques, and tools.

•Documented network design and layout with Spreadsheets and Visio

•8 years of Data Center facility experience

•GoToMeeting, Skype, VNC, Kaseya for remote support for sales and research teams

•Supported Windows Server 2012/R2, Windows 2000, XP/7/8/10

•Symantec Enterprise Protection, Bit locker Encryption, Dell Data Protection Encryption, Group Policy Sox

•Acronis Snap Deploy, True Image, System Center Configuration Manager

Network

•Installed, maintained and Supported Blackberry, IOS and Android devices Configured and troubleshot Cisco routers and switches

•Installed and troubleshot Nortel phone systems

•Provided VPN setup and support for remote users

•Setup new offices and Data Centers with complete voice and data wired network

System Administrators Level III

SYSCO Monmouth Junction, NJ August 2012 to February 2013

•Assists Team Leader and/or Manager in developing plans that ensure the server technology supports the xxxx enterprise business initiatives and related projects.

•Provides technical leadership, mentoring, and guidance to System Administrators Level I and II.

•Proactively assists Team Leader and /or Manager in selection, recommendation, and use of tools and procedures that can enhance team productivity and increase client/server system availability to the enterprise.

•Maintained technical leadership by continually expanding knowledge in his/her field of expertise.

•Windows 7, 8 and 10; System Center Configuration Manager, Symantec Enterprise Protection Bit locker Encryption, Dell Data Protection Encryption Active Directory, Group Policy, Sox Infrastructure

•Proactively plans, implements, and follows up on preventive maintenance schedules and activities to ensure server high availability and minimal business disruption.

Infrastructure Technician

XO Communications New York, NY October 2011 to June 2012

•Configured and troubleshot Cisco routers and switches

•Installed and troubleshot client’s phone systems

•Troubleshot various POS systems issue for clients

•Worked with on-site technicians

•Responsible for installation and management of Data Center cables in structured layout

•Documented network design and layout with Spreadsheets and Visio

•Part of team responsible for EOL projects

•Troubleshot data circuits issues with applications such as Concord and Sniffers

•Cabling and termination Cat 3, 4, 5e, 6 and fiber single and multi modes

Systems Network Administrator

Dow Jones Monmouth Junction, NJ April 2008 to August 2011

Systems:

•Desktop Virtualization

•Ghost desktop imaging

•Implemented Altiris Client Management Suite

•Well versed in W2K, WXP, Vista, Windows 7, OSX

•Active Directory Implemention, MS Office 2000-201, Sharepoint

•Remote Desktop Support

Network:

•Setup and maintained Data Center environments for clients

•Daily data center operations maintenance and support

•Participated in company-wide network equipment upgrades

•Data circuit installation specialist including: racking and stacking servers, terminating cables

•Data center migration upgrades of network and storage devices

•Regular monitoring of Servers and Networking hardware’s Physical work related to network like copper and fiber cable tracing, cable laying etc.

•OS installation and Support of Windows, Osx, Unix, Aix, Solaris and Linux Troubleshooting ILO/DRAC Connectivity issues.

•Part swap in Dell, HP, SUN Servers and EMC Data Domains Basic knowledge about networking devices like Routers, Switches and Firewalls.

•Troubleshooting power failures and power trip issues Identifying temperature related issues in DC’s Remedy, Symphony, Circuit Database, BMC Software for Asset Management Smart hand support and Vendor meetings

Network Administrator

Dimension Data Americas Charlotte, NC June 2006 to March 2008

•Responsible for rolling-out Cisco’s Telepresence network technology for clients

•Setup and configured over 5,000 Cisco routers and switches at client’s sites

•Cisco Unified Communications Manager Version 6.0

•Responsible for troubleshooting networks and servers’ issues onsite

•Managed team of over 10 technicians responsible for data migration onsite

•Responsible for rolling-out Voice network architectures at client site

•Responsible for setting up VOIP network systems onsite – Avaya, Cisco, e.t.c.

•Helped advertised office presentation technology - Flash Sales Tools

•Responsible for retiring/EOL network equipments onsite

•HP Asset Manager

•Data Center

•Setup and maintained Data Center environments for clients

•Documented network design and layout with Spreadsheets and Visio

•Remedy and Circuit Database

•Participated in company-wide network equipment upgrades

•Data circuit installation specialist including: racking and stacking servers, terminating cables

•Data center migration of network and storage devices

•Provide break-fix support for servers, storage, fiber and copper wiring

PC & Network Consultant

Chasara Solutions - Lodi, NJ-January 2001 to May 2006

•Installed and managed client’s network and equipments:

•Servers, OSX Servers, PCs, Apple Macs, Printers, Switches, Bridges and Routers

•Provided Level 1 support for client’s network issues

•Responsible for roll-out of Unix Servers at client sites

•Responsible for testing and roll-out of new applications:

•Windows 2000 Server, Oracle, VMware

•Backups and Restore Operating Systems and Applications

•Monitored networks and servers via Web Watcher

•Monitored health of servers with Net TNG and Monitor Magic

Education

Bachelor of Science in Computer Science

Bulawayo Technical College - Bulawayo, Zimbabwe

SKILLS

Microsoft Windows OS Suite, Office (10+ years), Active Directory (10+ years), Desktop Support (10+ years), Acronis (10+ years), System Administration (10+ years), Symantec (8 years), Exchange Server (10+ years), A+ (10+ years), System Center Configuration Manager (10+ years), Symantec Ghost (10+ years), Cisco Unified Call Manager (10+ years), Printers (10+ years), Osx, OS X Server (10+ years), IOS (8 years), Android (6 years), Telecommunications (10+ years), Solarwinds (4 years), Technical Support (10+ years), Network + (10+ years), Remedy (8 years), Webhelpdesk (8 years)

Contact this candidate