Customer Service Front Desk

Objective

Skills

A position where my experience can contribute to your customer’s satisfaction and your company success.

Bilingual: English/Spanish

Computer

Customer Service Expert

Multi-task

Travel Industry Knowledge

Strong Organizational Skills

Active Listening Skills

Sharp Problem Solver

Energetic Work Attitude

Opening/Closing Procedures

Experience

Education

Visa Express - April of 2006 – March of 2016

(Office Manager)

Guaranteed positive customer experience and resolved all customer complaints.

Verify passport packages and deliver to passport offices.

Handled payroll.

Checked all applications for visas.

Worked with sister companies from other states.

Best Western – 2005 – 2006

(Front Desk Receptionist)

Checked in checked out guest

Created job duties for housekeepers

Made reservations

Heartside Suites – 2003 – 2005

(Front Desk Receptionist)

Checked in checked out guest

Made reservations

Created night audit when needed

Created job duties for housekeepers

High School Diploma – Scarborough, Class of 2003

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