Information Technology Manager

Mark J. Gold

Southampton, PA ***** 215-***-****

*********@*******.*** / LinkedIn: www.linkedin.com/in/mark-gold-0b2b24

INFORMATION TECHNOLOGY MANAGER

Director level IT manager with expertise delivering value in a global organization while leading local ERP, infrastructure and end user support. Leadership role in international and regional teams setting standards, planning projects and driving successful implementations.

Strategic Planning

Budgeting and Long Range Planning

Shared Services Manager

Vendor Relations and Negotiations

Data Mining and Reporting

Infrastructure Planning and Support

SAP BASIS authorizations configuration

SAP End User Support

PROFESSIONAL EXPERIENCE

ACTEGA North America – Delran, NJ 2008-2016

Head of Information Technology 2014-2016

IT Systems Manager 2008-2014

Leadership

Managed a team of three IT professionals and a shared services organization providing end user support for colleagues in four primary locations and nine branch offices including SAP, networking, office services, telephony and mobile device management

Chaired IT steering committee to decide on organization topics, approve capital items, provide governance for SAP and communicate status on major projects to management

During the acquisition of two companies and the later merger into a single company acted as IT expert to senior management, managed systems, application and master data projects and was liaison to all IT partners

Served as member of the global IT group working with international colleagues to implement a new IT strategy, build a shared services organization, roll out Windows 7 and Windows 10, replace a help desk ticket system and develop IT security standards

Project Management

SAP Co-Project Manager who partnered with external and internal partners from the US and Europe to deliver a successful on-time on-budget implementation

Implemented WAN optimization technology to overcome shortfalls in the company’s infrastructure to improve local and remote system user network performance by more than 50% and remote access by more than 300%

Managed installation of a third party data reporting package for SAP which included selection, technical resources, selection of project team members and ongoing support

Lead the implementation of a multi-site CISCO UC telephony project with a sister company with external resources which improved overall communications and resolved issues created from implementing a new matrixed organization structure

Projects

Determined and resolved financial variances caused by improper software design resulting in more accurate financial statements over a period of six months

Designed and developed a monthly sales reporting package to provide revenue and margin analysis used by management and sales to track performance and pay commissions

Integrated multiple standalone financial reporting systems into a single common database improving consistency and reliability and reducing time to complete month end processing

Designed and maintained a SAP change management process to insure maximum system uptime, budget vs. actual and management reporting

Developed a reporting package for customers requiring regulatory information on products received on a monthly and YTD basis

Implemented numerous data analysis tools for order to cash, procure to pay and finance

Represented IT in multiple external financial audits, a global IT bench mark study and an IT security audit

Toll Brothers Inc. 2001-2008

Director of Information Technology 2004-2008

IT Project Manager 2001-2004

Leadership

Managed and brought together a team of functional and technical IT specialists to design and implement automated production equipment integrated to the company’s ERP system which reduced time of production by more than 25%

Acted as liaison between local and corporate resources on multiple projects to streamline project timelines and insure resources were available when needed

Represented IT on the manufacturing senior management team which assisted in setting realistic project delivery dates and required resources

Kept corporate IT senior management informed on project status

Project Management

Led IT efforts during the spin up of a new manufacturing facility in Indiana insuring network access and ERP systems were functioning to support the business

Managed the implementation of the corporate JD Edwards system in three manufacturing facilities integrating order entry, engineering, inventory and finance

Installed a fully integrated logistical delivery system utilizing bar code scanners, web software and GPS technology in the main distribution center improving on time and in full delivery to job sites, improve billing accuracy and reducing loss

Projects

Implemented a CITRIX farm with an external partner to improve application delivery to colleagues in multiple sites

Managed a major capital infrastructure upgrade improving quality of service and system uptime for all users by 10%

Authored an IT disaster recovery plan which reduced downtime significantly after a major power outage

Lead various productivity improvement projects

Provided application and network support for all production facilities

Dunmore Corporation – Director of Information Technology 1985-2001

Leadership

Member of the executive leadership team which established company direction, capital planning and organization structure

Key project member during a company merge with an equal sized company

Provided strategic direction for IT during an investment with a European company

Project Management

Implemented BAAN ERP software with an external partner and internal team replacing unsupported software improving master data and business processes

Installed a Manufacturing Execution System providing real time quality assurance data from production equipment improving quality and reducing defects

Projects

Developed a finite production scheduling program used at two manufacturing locations

Designed and implemented many new programs to improve business processes

Provided IT Management and user support for company sites

EDUCATION

BS, Business Administration – Central Connecticut State University, New Britain, CT

Member of Americas SAP User Group – ASUG

Previously member and education committee Chair of Baan World Users

Adjunct Faculty – Central Connecticut State University – Programming Instructor

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