THOMAS FREDERICKS

**** ***** **., ***********, ** 37412 423-***-**** acxtdz@r.postjobfree.com

Information Technology Specialist

Seasoned Technical Support/Systems Analyst with more than 15 years in customer service and technical troubleshooting.

Looking to obtain a demanding and challenging position to commensurate with my abilities and experience, while giving me the opportunity to increase my skills, allowing me to contribute to the growth and success of the organization.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in Microsoft and other applications/systems.

Key Skills

Desktop Technical Support

Network/Server Support

Teambuilding & Supervision

Microsoft Windows XP OS

Microsoft Windows 7 OS

Spreadsheet & Database Creation

LAN/WAN/Ethernet knowledge

From CISCO & EXTREME

Microsoft CRM

HP Service Desk

Microsoft Access

Hardware Troubleshoot/Repair

Experience

T & A TECHNOLOGY REPAIR, Chattanooga, TN

05/2014 to Present

Technology Support (Owner/Operator)

Troubleshoot and repair desktops, laptop, facsimile machines, tablets and cell phones. (BREAK/FIX)

Recover and/or backup clients’ data

Software installation

Create service tickets and invoices for services rendered

CATHOLIC HEALTH INITIATIVES c/o WIPRO, Chattanooga, TN 12/2012 to 03/2013

IT Systems Analyst

Performed Helpdesk Level II support for Memorial Hospital

Duties include: Break/Fix hardware, Network troubleshooting, Repair/Replace broken hardware, Use Active Directory to verify rights to Users/Groups.

Worked on customer equipment either in person or remotely using BOMGAR or Dameware remote programs

Worked troubleshoot tickets to resolve customer issues as quickly as possible.

Used FOG image creation software on new systems that were being put into production.

KREATIVE TECHNOLOGIES, Atlanta, GA

11/2011 to 10/2012

Systems Support Consultant

Dropped network lines in new office buildings per office layout from client.

Connect lines to network routers and switches.

Create network DNS, Subnets and IP addresses.

AMAZON.COM c/o Volt Technology, Cleveland, TN

08/2011 to 09/2011

Network Support Technician

Served as support technician to Amazon.com in the construction of the fulfillment center built in Cleveland, TN.

Duties included preparing the network room for use by unloading equipment and installing network equipment.

Managed and earned a reputation for maintaining a positive attitude and producing high-quality work.

TENNESSEE VALLEY AUTHORITY, Muscle Shoals, AL

11/2009 to 03/2011

Network Infrastructure Administrator

Maintained and supported over 160 network switches and routers throughout the Southeast including power producing facilities such as Hydro Generation, Fossil Fuel and Nuclear.

Create network DNS, Subnets & IP addresses using InfoBlox program.

Physically remove and replace hardware as failures were determined.

Provide Level 2 internal desktop support.

HOME DEPOT, INC. c/o Pomeroy IT Solutions, Chattanooga, TN

11/2007 to 01/2008

Technology Systems Rollout Supervisor

Upgraded workstations for the Home Depot stores in Southeastern Tennessee.

Loaded disc images from Home Depot server to new workstations.

Tested each workstation to ensure they were performing to specs required.

Inventoried each new workstation and accounted for old workstations.

Provided continued support for the employees of the locations serviced

COMPUTERIZED PAYROLL SOLUTIONS, Chattanooga, TN

06/2007 to 10/2009

Payroll Administrator / Internal Network Support

Provided Level 1 desktop support for internal employees.

Assisted clients using Evolution payroll software.

Processed payroll with great customer service.

RSM MCGLADREY EMPLOYER SERVICES, Alpharetta, GA

12/2004 to 04/2007

Technology Support Services

Provided Level 2 technical support for internal users supporting various financial processing platforms.

Provided software and hardware support for 500+ customers using the Millennium Payroll software.

Utilized MS SQL Server to complete typical database administration tasks, such as detaching, moving and attaching databases.

Used MS CRM to issue tracking incidents.

Other duties include: Security access (users/groups), server upgrades and patch management.

Payroll Team Supervisor

Supervisor to a team of employees that processed payroll for over 200 NAPA Auto Parts stores nationwide.

Managed the payroll accounts of companies that exceeded 500 employees.

Designed and assisted creating custom reports for payroll clients.

Provided technical support to coworkers and employers when needed.

Provided excellent customer service.

Assisted payroll tax department with preparing quarter end processing and filings.

MCKESSON CORPORATION, San Francisco, CA

09/2001 to 06/2004

Senior Payroll Administrator

Part of the team to integrate from PeopleSoft v7.5 to 8.0.

Migrated two acquired companies into the latest version of PeopleSoft.

Entered employee payroll information and changes using PeopleSoft 8.0 and higher.

Created numerous query reports and maintained as needed.

Processed payroll for 2,000+ multi state, including Puerto Rico, employees.

Dealt with McKesson HRIS on a regular basis to help provide support when asked.

Provided internal desktop support.

Acknowledgments

"Throughout his tenure, Tom has been a consummate professional. Through Tom’s application, industry knowledge & skill, the RSMES Technology Team has improved dramatically. He is an excellent communicator, performer and team player."

Robert Hughes VP & CIO

RSM McGladrey Employer Services

Additional Information

CompTIA A+ certification received October 2012

Currently in the process of obtaining MSCE Certifications.

United States Marine Corps 1987-1993

FPC certified by the American Payroll Association

Hobbies include sharing my technology knowledge with my children.

Building desktop computers and donating them for those who cannot afford one.

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