David H. Tsao

* ********* **** #*

Vernon Hills, IL. 60061

Mobile224-***-****

acxtc9@r.postjobfree.com

EXPERIENCE

King David’s Airsoft and Hobbies Mundelein, IL. 03/08 present

Owenr

Built the store from ground up.

Build and repair all the airsoft guns and accessories for all the customers.

Worked with vendors and distributor to keep the cost low and build customer relations.

Keep inventory optimized to ensure low shipping cost while maintaining product availability

Smurfit Stone/TEKSystems North Chicago, IL. 06-09 09/10

Technical Support Analyst

Responsible for supporting all the PCs, Laptops, Smartphones, printers and all other office equipments.

Responsible for monitoring network activity and trouble shooting on daily basis.

Help install, migrate, recycle all the off equipment.

GFX International\TEKsystems – Grayslake, IL 12/08 06/09

Technical Support Specialist

Responsible for supporting all the PCs, MACs, printers and all other office equipments.

Help developing and support the FileMaker Pro, Citrix, and Microsoft Office and Adobe Creative Suite.

Successfully upgraded and organized aging network equipment and wires with minimum down time.

Responsible for daily backups for the entire office.

W.R. Grace\TEKsystems – Deerfield, IL 06/06 – 12/08

Technical/Helpdesk Support

Responsible for supporting all the PCs, Laptops and Virtual PCs(Mac), printers in the entire office.

Migrated all the PCs from Windows NT network to Active Directory.

Assisted in migrating all the PCs from OpenMail to Outlook 2003.

Responsible for maintaining the anti-virus server for regional office.

Trouble shot network connectivity, network printing and user access issues.

Responsible in several SAP client upgrades.

Hospira\TEKsystems – Rolling Meadows, IL

Technical and Active Directory Support Specialist 05/05 – 04/06

I am currently on a team that successfully migrated all manufacturing plants and corporate offices for a major medical corporation’s domestic and international sites.

Efficiently migrated over 4000 laptops and desktops for Active Directory on time and under budget.

Integral member of the migration team from Lotus Notes to Outlook 2003.

Meticulously migrated problem machines manually after trouble-shooting the issues at hand.

Migrate over 200 PCs and laptops to Windows XP with Symantec Ghost 8.0 and post imaged support for 100% quality assurance.

LTD COMMODITIES, LLC. Bannockburn, IL. 3/97 04/05

Tech Support/System Administrator

Provided the last line of hardware/software support for all the clients with MS Office 97, 2000, XP and 2003. Windows 98, Windows NT 4.0, Windows 2000 and Windows XP. Desktop/Laptop PCs, Macintosh OS 9 and OS X.

Project leader and administrator for company wide inbound/outbound faxing solution(144 lines, 10 Windows NT servers).

Projector leader for enterprise wide Symantec anti-virus software implementation

Helped upgrading and migrating Windows NT and Mac OS X clients to Windows Server 2003 Active Directory service and Exchange 2003 environment.

Support All the HP LaserJet and DeskJet printers Intermec and Zebra printers for entire facilities.

Responsible for installing, upgrading, troubleshooting and the configuring of both Windows NT and Windows 2000 Servers for entire Department, including all inbound and outbound Fax Servers(144 lines). Setup and manage all user directories on the File Servers and managing company-wide Print Servers.

Create, and restore image for quick recovery with both Norton Ghost and Altiris Suite.

Installed and integrated a variety of network cabling, topologies and protocols including 10BaseT, 10Base2, 100BaseT Ethernet network, TCP/IP, AppleTalk and phone modems.

CHECKFREE INVESTMENT SERVICES; Chicago, IL. 6/96-3/97

Technical/Operational Specialist

Responsible for managing and maintaining clients’ account on IBM RS/6000 system and daily backup operations.

Responsible for monitoring all the activities on the client’s lease lines; including troubleshooting, configuration, and installations.

Responsible for upgrading, and troubleshooting all PCs in the office and at client sites in Chicago area. Installed new phone modems, MUX, software (CrossTalk, ProComm, KEA) for 24 hours remote access, Windows 3.1 to Windows 95/NT 4.0 upgrading, MS Office 4.3/95 support.

Managed and updated the company’s weekly Intranet web pages.

CENTRAX INFORMATION & TECHNOLOGIES; Chicago, IL. 1/93 – 6/96

System Administrator/Webmaster

Installed a Window NT based Netscape Communication Server, Linux SMTP server, using a high speed ISDN lease line to connect to local Internet provider. Maintained daily operation of the Internet server and network file server.

Developed and updated web pages for Fortune 500 clients by using HTML3.0 and other Internet authoring systems.

Managed the development and operation of a 10Baset ethernet network for the entire company using Windows NT 3.51 Workstation/Server network.

INNOVATOR BBS; Libertyville, IL 5/93 -- 5/95

Technical Consultant

Directed all daily operation and system administration of the electronic bulletin board services. Assist users with telephone support.

TECHNICAL QUALIFICATIONS

Operating Systems

Microsoft Windows XP, Windows 2000 server, Windows 2000 workstation, Windows 2000 Server, Windows NT 4.0 Server, Windows NT 4.0 Workstation, Windows 95\98, MS-DOS 3.0 - 6.0, IBM AIX 4.0, Novell Netware 3.11.

Network Protocol

TCP/IP (DHCP, DNS), NetBEUI/NetBIOS, IPX/SPX, AppleTalk .

Hardware

Gateway GP series, E series Workstations, Dell Desktops and Laptops, Intermec handheld scanners, Intermec printers, Compaq ProLiant series Servers, IBM ThinkPad, Intel EtherExpress PRO Ethernet Adapters, US Robotic Data/Fax Modems,.

Applications

Citrix Client, Microsoft Office 97, 2000, XP, 2003, Lotus Notes, Norton Ghost, Microsoft Internet Explorer 3.x-6.02, Microsoft Internet Information Server 4.0, Microsoft SQL Server 6.5; 7.0, Kronos TimeKeeper, MS Visio, MS Porject.

Printers

Hewlett-Packard LaserJet Series, Hewlett-Packard DeskJet Series, Canon BubbleJet Series, IBM/Lexmark 4039 series.

TRAININGS AND CERTIFICATIONS

MCP, MCP+I, MCSE, MCSE+I

PC and Printer upgrading/troubleshooting.

Certified IBM AIX 4.0 User.

EDUCATION

UNIVERSITY OF WISCONSIN-PARKSIDE; Kenosha, WI

3 credit hour short of receiving B.S. Business Management in Information system

COLLEGE OF LAKE COUNTY; Grayslake, IL

A.A.; General Management.

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