Customer service, personal assistant, Senior collector very skilled

Amanda Martinez

**** *. ******* ******, ******* AZ 85014

Home: 480-***-****; Cell: 602-***-****

email: ************.****@*****.***

Skills:

Communicates clearly both orally and in writing Collaborates and works well in a team environment Builds and sustains positive productive relationships Demonstrates resilience in the face of setbacks and solves problems creatively Courteous in all interactions with external and internal customers Understands that all customer service is essential to achieving the mission Highly responsive to requests for help and information and services Flexibility and

Adaptability: Handles multiple inputs and tasks simultaneously Responds appropriately to new changing situations Displays knowledge and skills necessary to perform assigned duties

Work History:

01/2015 to 06/ 2016

Blue Moon Sister production: Personal assistant

Maintaining office systems, including data management and filing.

Working with the manager to take notes or dictation at meetings.

Screening phone calls, enquiries and requests, and handling them when appropriate.

Meeting and greeting visitors at all levels of seniority

Organizing and maintaining appointments

Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.

08/2011 to 01/2013

First Financial Asset Management INC: Senior Collector

Responsible for negotiating repayment plans for customers who were in default or charge off status of the following products: Auto loans, Insurance claims.

Established rapport with customers to ensure we could reach a resolution with customer for our clients.

Skip traced for location information on the defaulted loans in which we were unable to establish contact with.

Maintained call volume required by management by use of dialer, and manual dial.

Maintained a Quality monitoring score above 86%

Recognized for being top collector more than 5 months.

Education: McClintock High School

1830 E. Del Rio Drive, Tempe AZ 85282

High School Diploma

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