Customer Service Technical Support

AMAN K. HUSSEN

**** ******* ***** *******, **. acxt6c@r.postjobfree.com 901-***-****

EDUCATON and CERTIFICATION:

Bachelor of Science December 2009

Double Major: Electrical Engineering and Mathematical Science

University of Memphis, Memphis, TN

Master of Science in Electrical Engineering December 2017

University of Arkansas, Fayetteville, AR

CCNA Cisco Certified Network Associate CCNA (803). March 2014

Programmable Logic Controllers (PLC). October 2016

RELEVANT SKILLS

Comprehensive knowledge of OSI Model, TCP/IP, DNS, and DHCP.

Strong knowledge on circuits, routers, switches, Load Balance, LAN and WAN Technologies.

Good understanding of troubleshooting, and routing protocols - RIP V1/V2, OSPF, BGP, & EIGRP

Setting up, Installation, configuration and administration of Cisco IT infrastructures – Cisco switches, routers, security applications, firewalls and network protocols.

Primary help desk technical support on IT networks.

Highly experienced in electrical designing for diversified projects including renovation and remodeling projects.

Comprehensive knowledge in analysis engineering plans, specifications, load calculations, designs, and circuit diagrams.

Excellent customer service, communication, and documentation skills.

Educated in Microsoft programs: Excel, Power Point, Word, Access, and Web Site Design.

EXPERIENCE

Consultant and Designer, Halal Technical Ventures, Blytheville, AR January 2010 – present

Installation and setup of routers and switches.

Configure IT LAN/WAN features.

Responsible for maintaining and monitoring performance of network.

Provide first-level technical support, assisting users who have network problems.

Perform first-level troubleshooting, diagnostics for networking problems.

Identify the standards and regulations that guide the electrical design process.

Prepare and analysis engineering plans, specifications, project schedules, designs, loads calculations, and circuit diagrams.

Interpret the various components of an electrical plan, including general and specialized loads, lighting systems, and distribution systems.

Approve contract documents and specifications, making modifications and recommending alternatives as needed.

Perform highly specialized research and design Solar Systems and analysis on a project-by-project basis and advise on code compliance.

Control Engineer 1 / Assistant Senior Engineer March 2008 – Jan 2010

AG Automation, Southaven Mississippi

Designed and troubleshooting of programmable logic control (PLC)

Replaced the necessary components such as switches and solenoid to solve I/O issues

Computer Lab Assistant, University of Memphis July 2006 – June 2008

Troubleshoot and repair of PC systems, replacement of components to solve hardware issues

Technical problem solving as needed and Tutored MATLAB p-spice, C, and mathematics and providing technical problem solving

Computer Lab Assistant, Minneapolis Community & Technical College Jan 2002 - May 2006

Assisted students with computer use, and technical problem solving as needed

Reported issues and system management

VOLUNTEER WORK

Oromo Community Center, Minneapolis, MN 2001 - 2004

Teaching advocate for children promoting happiness working towards their education

Assisted individuals in filling out job applications and provided translation assistance

AWARDS

Student Leadership Award from Minneapolis Community & Technical College, Minneapolis, MN 2002

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