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JOHN TRIENIS

New York, NY ***** 212-***-**** acxt5z@r.postjobfree.com

PROFESSIONAL PROFILE

Dynamic, creative and innovative professional with extensive experience and a diverse background spanning multiple product lines and industries. Driven team builder and leader with exceptional organizational and time management skills. A key relationship-builder dedicated to excellence in internal and external customer service and care. Strong work ethic with a "hands-on" approach, and the ability to adapt rapidly to changing environments. Possess excellent communication, negotiation, judgment, problem-solving, and decision-making skills. Ability to set priorities, multi-task, work under pressure, and meet planned deadlines.

Customer Service & Care

Brand/Campaign Management

Artist Relationships

Project/Operations Management

P&L Planning

Outside Agency Management

Sales/Marketing/Promotions

Strategic Planning & Analysis

Home Entertainment Solutions

PROFESSIONAL EXPERIENCE

APPLE FIFTH AVENUE, New York, NY 2010 – Present

Genius/Family Room Specialist

Current Net Promoter Score for customer feedback consistently above department average.

Serve customers with poise, insight, friendly advice, and hands-on technical support for all Apple products.

Diagnose product issues accurately, explain situations with patience and empathy, determine whether repair or replacement is needed, and offer appropriate solutions to customer challenges staying conscious of their time demands.

Earn the trust of customers and coworkers by offering appropriate solutions, sharing expertise, providing tips and training. Repair and maintain excellent relationships between Apple and its customers to sustain and promote brand loyalty.

Fulfill Apple’s service commitment with style, speed and skill. TRIENIS AUDIO, New York, NY 2008 – 2010

Owner/Freelance Problem Solver

Handled both large and small problems, including providing expert computer support for Macintosh and PC, and providing design, installation and troubleshooting for home entertainment systems. MANCHESTER INTERNATIONAL, New York, NY 2003 – 2008 General Manager

Managed and developed operational policies, procedures and practices of all U.S. assets for a London-based asset management firm.

Led a 12 person international staff successfully, managed all expenses, and oversaw a $12M+ operational budget.

Collaborated with team and other stakeholders to develop business and implement new initiatives. CORNERSTONE PROMOTION, New York, NY 2003 – 2006

Special Projects Manager

Developed, executed and maintained strategic marketing and promotional initiatives.

Managed projects for customers, including COCA COLA, MICROSOFT and NIKE. JOHN TRIENIS 212-***-**** Resume, Page 2

MOTOWN RECORDS, New York, NY 2000 – 2003

VP, Crossover Promotion

Worked resolutely for the national success of artists like India Arie, Erykah Bahdu and Brian McKnight.

Established and directed promotions, advertising, market research and new-artist development within approved budgets and company guidelines.

Developed and nurtured professional working-relationships with the most influential radio programmers, trade publications and consumer magazines.

Innovated new marketing tactics and promotional ideas for worldwide facilitation.

Directed and supported ten-member national field promotion staff to pursue and achieve company goals. EDUCATION & QUALIFICATIONS

Bachelor's degree in Industrial Technology, Central Connecticut State University, New Britain, CT APPLE CERTIFICATIONS:

Family Room Specialist Achievement

Apple Certified Mac Technician

MacBook Pro (Retina, Mid 2012) Qualification

iMac (Late 2012) Qualification Exam

MacBook Pro (Retina, 13-inch, Late 2012) Qualification Mac Pro (Late 2013) Service Qualification

MacBook Air (Mid 2013) Qualification

Grammy Voting Member: National Academy of Recording Arts & Sciences (NARAS)

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