Customer Service Representative
Resume:
Kimberley B. Scott
*** * **** ****** ******** New York 11236 Mobile: 347-***-****
Email: K **************@*****.***
To Whom It May Concern:
My name is Kimberley Scott. I wish to obtain the production assistant position. I am highly experienced and professional; with 15 years of customer service experience. I have held the position as a catering administrative assistant, hostess, catering supervisor, coat check attendant, buffet attendant, banquet attendant, customer service representative, cashier, bartender, catering server and captain. I have been Providing New York City with efficient and quality customer service; and I will do the same for you.
Kimberley B. Scott
926 E 80th Street Brooklyn New York 11236 Mobile: 347-***-****
Email: K **************@*****.***
SUMMARY: To obtain the production assistant position that will enable me to use my strong customer service skills, educational background, and my ability to work well with others. I am a highly knowledgeable, skillful, and resourceful professional with great experience in customer service operations
EDUCA TION
New York College Of Technology, Brooklyn NY Associates Degree, Human Services
New York College Of Technology, Brooklyn NY Bachelor Degree, Human Services
SKILLS:
-Exceptional clear concise written and verbal communication skills POS system and credit card transaction knowledge
-Strong technical and excellent listening skills
-Knowledge of Microsoft word, office, excel and spreadsheet
-Ability to work well under pressure
-Ability to multitask
EXPERIENCE:
Barclays Center Brooklyn, New York
August 2016 to Present
Title: Catering Supervisor
-Supervise fast paced food service
-Supervise players and coach locker rooms
-Oversee all catering staff during setup and breakdown
-Ensure all products are displayed appropriately
-Practice proper product control
-Handle catering inventory
-Support food and beverage service
-Complete all paperwork accurately and in a timely manner
-Supervising guest relations and planning
Restaurant Associates Caterers New York, New York
April 2007 to Present
Title: C atering Server
-Catering service rendered for private parties and corporate events
-Work directly with catering manager to provide clients with their day to day needs
-Interfaced with clients request by providing detail analysis and feedback
-Setup displays for marketing and product placement
-Bag, box, or gift wrap merchandise per customer and client request Develop and maintain client relationships
South Side Medical Center Brooklyn, New York
December 2012 to June 2015
Title: Front Desk Receptionist
-Answer phones
-Respond to and send faxes
-Respond to and send emails
-Gather information from patients upon arrival
-Scheduling patients for upcoming visits
-Receive patient payments and record them in a database and provide receipts to patient
H & M Department Store New York, New York
June 2008 to October 2011
Title: C ustomer Service Representative
-Built long term customer relationships and advised customers on purchases and promotions
-Provided excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor.
-Ensured garment presentation and garment care is executed per H&M guidelines
-Actively work in a commercial way to maximize sales
-Provided day to day visual trading training and guidance through H&M shared values
-Hands on approach in executing display setups with usage of power operated tools and creative insight
Agata & Valentina Sicilian Restaurant New York, New York
July 2006 to June 2008
Title: C atering Administrative Assistant
-Utilized strong organizational skills and computer knowledge
-Worked directly with catering manager to provide clients with their day to day needs Demonstrated great telephone etiquette skills while scheduling appointments for clients and performing follow up calls for customer feedback
-Assisted catering director with performance management training and recruiting
-Rendered invoices and sale orders for billing purposes
-Respond to client inquires through email and forward them to catering director
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