Technical Writer - Senior Level

Contact Information

** ****** *****, *********-**-

Hudson, NY 12033

518-***-****

******.****@**********.***

Achievements

• Anatomy of a High-

Performance Processor– IEEE

Book - Editor

• Internationally recognized

software trainer

• Created the Electronic Access

Reference Library (EARL) for

the State of New York.

Software & Hardware

• Windows, Macintosh & Unix

Environments, HTML, CSS.

• Microsoft Office 2016.

• Adobe Photoshop &

Lightroom, Audition, InDesign.

• Screenshot Captor.

• Skype

Digital Photography

• Canon DSLR

• Canon Pro-100 Printer

• Full set of lights

Audio

• Pro Microphone

• XENYX 802 Mixer

Dennis Hays

Technical Writer - Editor

Summary

More than 20 years technical writing for major organizations creating user and reference manuals, and online content. Some clients include IBM, Lockheed Martin, Welch-Allyn, Dean Witter, FMC, IBAX Healthcare and more.

Work Experience

Application Support Professional 2007 – 2016

Xerox Litigation Services, Albany, NY

Supported customers and client managers internationally on proprietary software, OMNIX.

Wrote most all of the user documentation.

Resolved desktop and network issues using phone and WebEx. Consultant to the State of New York 1998 – 2006

Fair Hearings

Trained Administrative Law Judges, designed training materials Publishing Strategist State of New York OTDA

Designed the Automated Subscriber Announcement System

HEAP Application Design.

Centraport Implementation Guide and Documentation.

Created the Hotline Automated Database.

Human Services Modernization Project

Publishing Strategist, Technical/Procedure Writer, Graphic Artist and Web Designer for New York State’s Human

Services Modernization Project.

Technical Writer 1996 – 1998

Novalis Corporation

Maintained documentation (Windows NT) for VMS based Healthcare System, designed company logo and chief designer of corporate manuals and graphics.

Technical Writer 1995 – 1996

Knolls Atomic Laboratory / DOE

Sole writer/designer of the Automated Radiological Controls Management Information System reference and user manual. Freelance Technical Writer

Companies: Reciprocal, Welch-Allyn, Lockheed Martin, IEEE Computer Society, IBM, Dean Witter, FMC, IBAX Healthcare, State of New York, State of Florida, Xerox.

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