Carolyn White

***** ****** *****, ***#****

Euclid, Ohio 44123

216-***-****

Experience

****- ******* ******* ******** *********, Ohio

Customer Service Rep.

Customer focused with a strong attention to detail, excellent problem solving and communication skills.

Manage price and delivery inquiries, formal quote requests, sales orders, and service orders for a given territory, including processing, expediting, problem solving and basic technical support.

Create and maintain relationships with customer and account managers, receive, resolve and / or escalate customer issues.

Maintain a customer focus, while working in a fast paced, numbers driven environment.

Professionalism in interacting with internal and external customers.

Team player with strong organizational skills.

Experience working in a technical environment and able to facilitate technical support. 2003 – 2007

Account Payable Rep.

Linde Gas LLC Independence, Ohio

Enter all invoices into SAP system, matching to PO’s and Account numbers.

Resolve all mis-matched invoices in a timely manner to maintain terms and discounts.

Research all un invoiced receipts that are older than 30 days and recommend appropriate action to be taken by Accounting Manager.

Work with Purchasing and various departments within the organization to ensure timely and accurate payment of invoices.

1997 - 2001 LTV Steel Company Cleveland, Ohio

Senior Freight Analysts

Carried out multiple tasks as a team member in a high-volume, fast paced environment.

Process all freight bills not handled by Electronic Data Input (EDI) system.

Performed data entry duties, maintained/updated files, entered/retrieved account information

Trained new department employees in job responsibilities and company procedure.

Handle customer’s inquiries concerning check information, claims processing and rate agreement.

Managed internal and external communication with various departments and vendors. 1987 – 1991

Freight Collector Clerk

Update computerized account information.

Accessed account, purchase orders and billing details from Mill Control Units.

Prepared payment summaries.

1995 - 1997 Sherwin Williams Company Cleveland, Ohio Orders Entry Processors

Assist the Regional Service Representative with the processing of dealer’s orders following database entry and updating, Utilizing Microsoft Word 98, Excel and PowerPoint

Accurately coded orders to ensure timely entry and delivery of products

Conducted research and utilized appropriate files and relevant computer systems to ensure correct and complete orders for delivery

1991 – 1995

Batch Processor

Responsibly processed store discounts / chargeback’s and updated account information for all stores

Handled inquiries from vendors concerning payment

Applied professional experience to maximize department performance of multiple tasks Education

2005 Bryant & Stratton Cleveland, Ohio

Associate of Business

References

References are available on request.

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