Customer Service Project

Lisa Sookram-Ramoutar

Passionate marketing professional with a creative eye.

Objective: To obtain a Marketing Assistant position that will utilize my creative talent and experience in marketing and research.

Key Competencies:

Highly developed teamwork skills, with the complimentary ability to initiate tasks and projects independently.

Exceptional communication and customer service skills; developed by maintaining professional relationships with colleagues and clients.

Hands on experience working with public relations agencies and marketing professionals.

Systems oriented and organized administrator; consistently meeting deadlines and obligations in a timely and accurate manner.

Ability to multitask like a pro and work under pressure.

Highly productive managing projects; a creative problem – solver who rapidly adapts to changing demands. Relevant skills:

Communication & Client Relations

Acted as a liaison and maintained open lines of communication among team members, vendors and client.

Provided frequent project updates to clients to assure them we were adhering to project timelines, meeting key milestones and within budget.

Wrote reports and other correspondences, proof read and edited press releases and reports to ensure accuracy and consistency.

Developed schedules to coordinate the development of reports and timely dissemination of reports and other deliverables.

Responded to a high volume of emails as well as incoming calls and inquiries from clients and colleagues. Responded to each request with the appropriate information in a timely manner. Administration & Organization

Developed an effective filling system, including thorough filing, resulting in quick and easy access to all project material for team members.

Conducted extensive secondary research on competitors. Utilized this information along with primary research to better understand client’s position vs. their competitors within the market place.

Coordinate and set up numerous conference calls with clients and team meetings for various projects. Project coordination

Work independently and as part of a team on market research projects for various clients such as Bank of Montreal, Sears, L’Oréal and various PR agencies such as Apex, National and Environics Communications.

Handled the execution and timely delivery of reports. Ensured each project stayed within budget and on schedule.

Developed a system to track projects, including monitoring projects ensuring key milestones were met and projects stayed within established timelines. This system resulted in quick and access to key information needed for project updates.

Work Experience

July 2015 to Nov 2016 Research Manager Consumer Insights GFK Canada, Mississauga, Ontario. Oct 2011 to June 2015 Research Consultant Consumer Insights Leger RIG, Toronto, Ontario. Oct 2006 to Oct 2011 Research Analyst Leger Marketing, Toronto, Ontario. Education

Research Analyst, Ontario Graduate Certificate (Post Graduate Diploma) 2006 Georgian College, Barrie, Ontario

Bachelor of Arts, Specialized honours in Public Policy and Administration 2003 York University, Toronto, Ontario

Areas of Expertise

Presentation

development

Time Management

Administrative

procedures

Client management

Personal Skills

Resourceful

Team Player

Proactive

Organized

Creative

Excellent

communicator

Driven

Hard working

Contact Information

7068 Rosehurst Dr.

Mississauga, Ont.

L5N 6Y8

Cell: 416-***-****

Email:

lisasookramramoutar

@gmail.com

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