Coverletter:

Mary Cross

PH: 856-***-****

E-mail: acxt1r@r.postjobfree.com

Dear Human Resources Representative,

This letter is to express my interest in the position recently posted. After reading about your company in your ad, I am further convinced that I would like to join your Family Team.

The key strengths I offer include:

Efficient handling of the log system, years of experience and discipline it takes to work from home, designated home office with new computer, fax, scanner, printer, phone and all supplies

Paying close attention to detail

Crisis management and being prepared for the challenges of unexpected events

Meeting deadlines and preparing for future assignments

I understand that with the countless demands on your time I am sure that you require employees who can be trusted not only with confidential business matters but can also be trusted to carry out their responsibilities with minimal supervision;

I am that person.

In addition, I am a detail oriented quick learner, self-motivated and I am able to establish and maintain cooperative working relationships with staff members, subordinates and administrators. Based on my skills and experience; I am confident that I would be a great addition to your team.

My resume that highlights my ability, knowledge, and expertise is enclosed. During my time at my previous positions stated on my resume, I was able to save money 10%, save time 15%, increase sales 15%, and increase productivity 10% in all areas of my responsibility.

Finally, I am excited about the great position you have available and the opportunity to help your company succeed and prosper. With an eye for progress and a quick ability to solve problems, my professional skills will help drive your company forward.

My primary objective is to start working as soon as possible with a company that offers hourly flexibility and job stability. My dream is to use the skills that I possess to help others and advance in my career with every position that I am fortunate enough to receive. It would be an amazing opportunity to work for a company that believes in integrity as much as I.

Thank you in advance for your time and consideration. Please do not hesitate to contact me if you have any questions. I am looking forward to discussing the next steps of this hiring process with you. Call me anytime at 856-***-**** or email me at acxt1r@r.postjobfree.com

Kindest Regards,

Mary Cross

RESUME:

Mary Cross

Drexel Hill, PA

856*870*5752

acxt1r@r.postjobfree.com

PROFESSIONAL SUMMARY

Expertise includes excellent customer service, polished professional demeanor, high level of commitment and professionalism, demonstrated mastery in MS Word and high-level of proficiency on the following software applications: Word, Excel. PowerPoint, Outlook, and Adobe Acrobat Analyzed and assisted in troubleshooting office equipment and software. Self-motivated, independent, organized and confident worker who requires minimal supervision to follow through on projects to completion.

Excellent written and verbal communication skills. Strong focus on detail and accuracy of work

Successful experience supporting several individuals. Ability to assume responsibility. Ability to use sound judgment and discretion when handling highly confidential and sensitive matters

*Immediately Available & Eager to Start*

Systems Used

Demonstrated mastery in MS Word and high-level of proficiency on the following software applications: Word, Excel, Access, Power Point, Outlook, and Console phone system Atomize system, LPS, Cars, Lexis-Nexis, The Work Number, Outlook, F-5, Mortgage Servicing, Windows 98 Mortgage Ware, Genesis 2000 Calyx Point, File-net Work-Flow, UNIFI, Encompass

Loans worked on:Conventional,Retail,FHA,VA,203-K Home equity loans

PROFESSIONAL EXPERIENCE:

Vanguard / Randstad

(2) Q&A Analyst in Customer Service in Call Center 2014-2015

• As a Quality Assurance Analyst: I ensured that I knew the proper way to approach each call, how to walk a customer through a variety of inquiries and promotes high levels of customer service and quality. Made photo copies, scanned documents, filed documents, performed data entry, answered phones in the service center, performed hospitality duties and backing up the main receptionist desk as needed. Had daily communication with representative’s Team Leads to discuss any problems that may be evident and to assure appropriate progress is attained. I identified Q&A opportunities and presented them to Manager/Team Leaders for consideration and approval.

• Customer service skills and experience

• Ability to work in a fast paced environment

• Ability to receive and express detailed information through oral and written communications

Mary Cross (2)

(1) Hardship Determination Administration Analyst

Received hardship requests. Read, reviewed and analyzed requests to determine if they meet specific criteria that has been agreed upon by the plan sponsor and the service requirements of Vanguard.

RBS CITIZENS BANK, Plymouth Meeting, PA 2010–2014

Senior Mortgage Loan Processor, Operations Department

Awards: 2013

“Top Performer” Award in Processing

With excellent customer service I analyzed and combined client needs and qualifications to produce full and clean conventional A-D mortgages that were submitted to Underwriting for clear to close which included:

Received and reviewed Appraisals and completed setup of incoming loan applications; validated appropriate documentation as required by processing option, DU, L/P or other automated underwriting or evaluation tools.

Issued customer correspondence including commitment letters, 10 day incomplete letters, re-disclosure requirements, TILs and any agency specific documents to be included in loan package to Underwriting dept.

Cleared all conditions using company approved procedures.

Maintained close communication with customers, sales partners and Operations Team Lead, ensuring proper and timely fulfillment of loan package submission to the closing department for settlement.

50-60 files completed per month.

Stars Appraisal / Contemporary Staffing, Mt Laurel, NJ 2006 –2010

Appraisal Underwriter/Contract, Operations Department

Reviewed and underwrite in accordance with investor (Fannie/Freddie) and PMI guidelines on dual screened completely paperless system.

Reviewed added and cleared conditions related to appraisal. Evaluated property with Fraud Alert Flags to clear or document accordingly.

Communicated status with processors, underwriting, sales and clients as required.

Met established production and quality maximums on consistent basis.

H&R Block Mortgage, Trevose, Pa 2000-2005 Loan Processor /Operations Dept.

With excellent customer service I analyzed and combined client needs and qualifications to produce full and clean conventional A-D mortgages that were submitted to Underwriting for clear to close

Mary Cross (3)

EDUCATION:

The PJA School in Paralegal Studies, Upper Darby, PA 2005 - 2007

Associates Degree / Certified Paralegal

Legal Drafting, Legal Research, Civil Litigation

Business Entities, Wills and Estates REAL Property, West Law, Environmental Law, Criminal Law, Domestic Relations

REAL Property, West Law, Lexis-Nexis

Awards:

Perfect Attendance Award – PJA School in Paralegal Studies 2005 – 2006

Drexel University, Philadelphia, PA 2001 - 2004

Certified: Computerized Business Applications

Certified Microsoft Office 2000: Word, Excel, Access,

Outlook, Windows 98 Mortgage Ware, Genesis 2000,

Professional Development Courses:

Goal setting, Time management, Effective communication

Community College of Philadelphia 2000-2001

GED, Typing 50 WPM

Business Office Machines: copier, fax, scanner, calculator

LICENSES AND CERTIFICATIONS:

Licensed Notary Public - Notary Commission of Pennsylvania 2010

Certified Paralegal - The PJA School in Paralegal Studies 2006

KEYWORDS:

Previous Administrative Assistant experience, Underwriting Assistant experience, financial services experience, previous small business banking experience passionate driven professional, talented teammate, meaningful results, ability multi-task ideas, client focused, took initiatives, Retirement plan administration experience

Ability to read and understand legal regulations and Plan Documents, High level of attention to detail. Ability to work independently under minimum direction

Ability to communicate with clients and parties under stressful circumstances

Excellent organization skills. Ability to be flexible and take initiative

Ability to work successfully in ambiguous situations

*Reliable Transportation & Current Insurance**Immediately Available & Eager to Start*

Contact this candidate