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Engineer Customer Service

Location:
Houston, TX, 77075
Posted:
December 09, 2016

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Resume:

Summary

Skills

Experience

TIMOTHY B. CAMPBELL-ALLEN

**** ******** ***** **** *** 2406, Houston, TX 77075 (H) 347-***-**** acxt1g@r.postjobfree.com

Versatile engineer with four years of experience providing hardware and software solutions, technical support, and technical instruction to both large and small organizations. Detail-oriented professional with proven skills in troubleshooting, analysis, communication and customer service.

Computer Programming Problem Solving

Word Processing Systems Analysis

Communication Ability to Work Under Pressure

Adaptability Microsoft Office and Windows

Operating Systems

Engineer I 12/2014 to 09/2016

Stinger Ghaffarian Technologies – Houston, TX

Increased effectiveness and longevity by spear-heading new policies for upgrading and maintaining Extra Vehicular Activity hardware. Trained astronauts and engineers in courses needed for Extra Vehicular Activity. Implemented real-time and simulation support for Flight Controllers and engineers of NASA's International Space Station.

Engineer I 07/2014 to 12/2014

United Space Alliance – Houston, TX

Debugged and examined Extra Vehicular Mobility Unit hardware and software used for instructor and student training.

Presented information found on technical inefficiencies to aid in future education. Achieved instructor certifications for physiological training and rapid decompression.

Advanced Technician 11/2013 to 07/2014

Time Warner Cable – Greensboro, NC

Diagnosed complex technical issues involving cable, internet, and digital phone. Developed and executed troubleshooting plans to resolve all customer hardware Education

Activities

and software problems.

Interfaced directly with clients and management to classify ways to boost customer retention.

GOTV Organizer 05/2013 to 06/2013

South Carolina Democratic Party – Goose Creek, SC

Orchestrated lectures about the policies and platform of Congressional Democratic Candidate Elizabeth Colbert-Busch.

Created strategic plans of daily operation that maximized team efficiency by 25%. Department of Defense Intern 06/2011 to 08/2011

NavAir – Orlando, Florida

Pioneered the development of cold start procedures for the Naval Air Warfare Center military training systems.

Updated weapons training software for use in modern and more efficient operating systems.

Assessed and documented all errors found during new system implementation for further review and correction.

Student Engineer III 05/2010 to 08/2010

Honeywell FM&T – Kansas City, Missouri

Designed solutions for thermocouple probe inefficiency on several non-nuclear weapons components.

Consulted on the implementation of various ideas and programs to ensure the efficiency of National Security efforts.

Bachelor of Science: Electrical Engineering Dec 2012 North Carolina Agricultural and Technical State University - Greensboro, NC Bachelor of Science: Computer Engineering Dec 2012 North Carolina Agricultural and Technical State University - Greensboro, NC Alpha Phi Alpha Fraternity, Inc., National Society of Black Engineers, Institute of Electrical and Electronics Engineers, Student Engineer Mentor, Big Brothers and Big Sisters of America, YMCA mentor.



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