Customer Service Sales

Rebecca A. Beatty

**** ********* **, ************, **. 49127

Home: 269-***-**** Cell: 269-***-****

********@*******.***

Summary

** **** ******* ***** ** customer service related fields. Personable, outgoing personality with a proven track record of customer satisfaction.

Highlights

Customer Service Skilled in multi-tasking

Organizational Skills Time management skills

Experience

Inside Sales Coordinator

July, 2006-August, 2016

Shepherd Caster Corp. / Colson Group USA - St. Joseph, MI.

• Worked with Regional Managers to promote and support increase in sales

• Order Entry utilizing Epicor ERP system

• Customer Service

• Assisted customers with selecting the right casters for their application and provided quotes

• Issued credit, return material authorizations, corrective action requests

• Experienced in resolving customer complaints and promoting conflict resolution

• Learning to utilize Salesforce

Administrative / Assistant to Township Supervisor

2003-2006

Lincoln Charter Township Hall- Stevensville, MI.

• Administrative Assistant to the assigned Supervisor

• • Created the Township newsletter

• Received complaints, street outages and requests for service in person and over the phone from residents, processed requests and referred inquiries to the appropriate department

• Notary Public

Education

1984-1985 Lake Michigan College - Benton Harbor, MI

• Accounting

1980-1984 Lakeshore H.S.

• General Studies

Certifications

2016 Lake Michigan College - Benton Harbor, MI

• AHA Basic Life Support CPR/AED certified

Awards

• Million Dollar Achievement Award, in recognition of my outstanding performance in achieving an annual sales growth exceeding one million in 2007.

• Region of the year for highest sales in 2006, 2007, 2009 and 2010. References: Available upon request.

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