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Customer Service Project Manager

Location:
Toronto, ON, Canada
Salary:
45000
Posted:
December 07, 2016

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Resume:

Han Hao

***, *** ********* ***, *******,

ON, Canada 1-416-***-****

acxsx9@r.postjobfree.com

Profile

A motivated and passionate business/management professional with more than 8 years of experience of providing public and private companies with environmental assessment, internal and external technical management consultation and sustainability advisory Summary of Qualifications

- Well-developed communication, client servicing and relationship building skills

- Experience of performing ISO 14001 and ISO 9001 internal and external auditing for facilities including but not limited to manufacturing, automobile assembly, brewery manufacturing and refinery facilities

- Extensive experience presenting both technical and financial analysis to the clients’ decision making teams, handling questions and overcoming objections

- Ability to work in a fast paced multi-project environment with the ability to re- prioritize effectively when necessary

- Confident managing projects to successfully meet deadlines and high quality Work Experience October 2014 – January 2016

Senior Associate of Liaoning ChCarbon Environment Co., Ltd

- Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

- Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

- Interpreted and implemented quality assurance at the operational process in accordance with international standards

- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- Organized and conducted internal technical training as part of recruitment job scope

- Led the marketing team by conducting proposals and subsequent business negotiations

- Assisted external audit by organizing internal documentation and other quality assurance activities

Senior Project Manager of Environmental Resource Management May 2008 – October 2014

- Extensive experience of environmental assessments for merge & acquisition projects in both national and global scales

- Led consultation team with business and management analysis (both technical and financial) regarding the clients’ sustainability and internal management philosophy and standards

- Conducted Greenhouse Gases emission offset projects for multi-national companies included by not limited to manufacturing, apparel, automobile, mining and transportation companies

- Assisted clients’ sustainability strategy making process by conducted on-site environmental assessment, stakeholder consultation and carbon emission assessment

- Provided the clients with regulatory and financial risk assessment based on the major and minor findings/issues from the Phase I assessment

- Performed internal review on the final deliveries to meet the standard with following interpretation to the clients regarding the major and minor findings

- Led the team conducting stakeholder consultation and provided feedbacks including solutions and timeline

Education Background

University of Hong Kong, Hong Kong September 2007-April 2008 M.S in Corporate Governance of Environmental Management University of Alberta, Canada September 2004-April 2007 B.S in Environmental Science and Conservation

Environmental Science and Economics



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