Customer Service Representative

DANIELLE

HARRISON

*** ***** ** ******, ** ***** 803-***-**** acxswf@r.postjobfree.com

Experience

Assurant

Customer Service Representative/ 05/2015-08/2016

Service mortgage accounts and provide excellent customer service skills, address customer service inquires in a timely and accurate fashion, and provide accurate and appropriate information in response to customer inquiries.

Blue Cross Blue Shield

Customer Service Agent/ 10/2014 – 03/2015

Provided excellent customer service/support to Veterans. Tasks included answering phone calls, filling out forms, setting up appointments for Veterans, assisting medical providers with paperwork for appointments, etc. Provided accurate and appropriate information in response to inquiries.

Sykes Enterprises

Customer Service Agent/ 09/2013 - 03/2014

Provided excellent customer service/support to all customers. Tasks included banking, answering calls at a high call volume daily with a helpful attitude. Also demonstrating empathy and patience when handling or giving support to the customers with their accounts. Addressed customer service inquires in a timely and accurate fashion.

McDonalds

Cashier/ 04/2013 – 09/2013

Provided excellent customer service. Operated cash register with proficiency, provided professional and courteous service at all times, and worked overtime shifts during busy periods.

Lee County Building Bridges Americorps Program

Tutor/ Mentor 01/2011 – 08/2011

Provided academic instruction to students inside and outside the classroom on an individual or small-group basis for proactive or remedial purposes. Also, helped out with a non-profit organization called the “Good Samaritans for all People” and assisted them with food, toy, clothing, etc. giveaways for those in need.

Education

Central Carolina Technical College (online) 01/2013-present Nursing/no degree yet

Florence-Darlington Technical College 08/2012-01/2013

N/A

Lander University 08/2011-04/2012

N/A

Lee Central High School 08/2007-06/2011

High School Diploma

Skills & Highlights

High customer service standards • Active listening skills

Strong problem solving ability • Courteous demeanor

Conflict resolution proficiency • Telecommunication skills

Adaptive team player • Microsoft Word, Excel, etc.

Strong organizational skills

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