Geneva Royel

**** * ***** *** #*** Park Ridge, IL 60068 773-***-**** acxsu8@r.postjobfree.com

Objective

Self-motivated and outgoing individual seeking to obtain management or leading support position within the hospitality industry.

Education

Oakton Community College, Des Plaines, IL Associate in Marketing, Aug 2009

Professional Bartending School, Schaumburg, IL Bartending Certification, Nov 2005

Illinois BASSET On-Premise Seller/Server Certification, 2012 – 2015

Skills

Management, Sales, Customer Service, Telephone Etiquette, Administrative, General Office & Computer, Team Leadership, Team building, Fundraising, Marketing, Collaboration, Budgeting & Finances, Scheduling.

Experience

Insurance Follow-Up Representative

Northshore University Health System; Skokie, IL Sep 2014 - Present

Meet daily goal of 75-80 calls or online websites claim search. Appeal unpaid or underpaid claims. Update insurance coverage/information on individual patient’s accounts. Letters to patients on claims dropped to self-pay. Request medical records and submit to insurance companies along with appeals. EPIC system.

Sales and Event Coordinator

Acquiesce Winery; Acampo, CA April 2014 - August 2014

Managed all aspects of tasting room; including sales, stocking and cleaning. Scheduled and coordinated winery events on/off premises. Managed wine club membership and provided customer service. Implemented brand promotions and provided educational material to consumers. Handled and resolved any customer complaints and ensured customer satisfaction. Managed and maintained point of sales system

Owner/Bartender

Royel Bartending Services; Chicago, IL March 2009 – October 2013

Provided professional bartending services. Collaborated with and procured third party catering and entertainment services. Resolved consumer complaints, ensured consumer satisfaction. Oversaw each event from start to finish to ensure consumer satisfaction.

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