* ****

Behnam Hosseinpour

**** ***** ******* – Montreal, QC

E-mail: acxsnk@r.postjobfree.com

Phone: (514) 812 - 0065

Permanent Resident

Languages: English, French, Persian

https://ca.linkedin.com/in/behnammhp

QUALIFICATION SUMMARY

• Information system security student with ten years of experience as a Linux/network administrator in enterprise networks

• Highly knowledgeable on layer 2/3 network services

• Competent in deploying secure remote administration, including network and firewall

• Serious about confidentiality of data in companies

• Reduced customer support requests by 20 percent through customized employee training

• Self-motivated and passionate about computer engineering and security

• Achieved 30 percent more of client satisfaction by resolving their issue on time EDUCATION

• Master of Engineering in Information System Security April 2018 Concordia University, Montreal, Canada

• B.Sc. Information Technology Oct 2015

University of Applied Science, Tehran, Iran

SELECTED PROFESSIONAL EXPERIENCE

Linux Administrator Sep. 2014 - July 2016

Persia Telecom, Tehran, Iran

• Monitored Linux servers and troubleshoot different programs and services

• Provided professional, technical support to employees and clients and in result increased their satisfaction by 30 %.

• Supervised, implemented VoIP telephony servers, decreased company telephony bill cost by 60 %

• Cross-trained and coordinated with team members to ensure seamless service

• Used shell scripting to automate and monitor Linux processes

• Protect our VoIP telephony infrastructure by using firewalls like iptables Network Administrator Jan. 2010 - Aug 2014

Persia Telecom, Tehran, Iran

• Diagnosed hardware and software problems and increased server’s stability by 15 %

• Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware, achieved 20 % reduction of security problem

• Performed network analysis and monitored with software such as Solarwinds, Cacti, Nagios, prtg

• Administered computer networks and related computing environments

• Assembled Server hardware such as hp, dell, intel, asus Customer Support Supervisor July 2008 - Dec 2009

Persia Telecom, Tehran, Iran

• Started as a technician and promoted to Customer Support Supervisor in six month 2 Page

• Provided technical support team with scripts to read from during customer support calls

• Monitored the team’s performance

• Assisted the team by performing the tasks with them

• Analyzed the tickets and reported to senior management Customer Support Technician April 2007 - June 2008 Aftab Samaneh, Tehran, Iran

• Responded to queries either in person or over the phone

• Asked questions from customers to determine nature of problem

• Walked customer through problem-solving process

SELECTED TECHNICAL EXPERIENCE

• Operating Systems: Windows Servers and Desktop (Windows 7, 8.1, 10), Linux (Ubuntu, CentOS, Debian, Red hat), Max OS, Solaris.

• Networking: TCP/IP, VLAN, Routing protocol (OSPF, EIGRP, ISIS)

• Network services: Active Directory, DNS, DHCP, IIS, IPTABLES, NAT, etc.

• Hardware Devices: HP, Asus, Dell and Intel servers and desktops.

• Programming Skills: Bash Scripting, Familiar with Python

• Technical Software:

o Mail server: Mdaemon

o Monitoring: WhatsUp Gold, Nagios, Solar winds and Cacti o Firewalls: ISA Server, Mikrotik

o Virtualization: ESXi, Microsoft Hyper-V

• Other: Office, Antivirus, Backup,

PROFESSIONAL TRAINING

• Linux: LPIC-1, LPIC-2, Bash Scripting

• Microsoft Certified Solutions Expert (MSCE)

• Cisco Certified Network Associate (CCNA)

• Virtualization ESXi 5.5

• Open Source Telephony Systems: Elastix, Asterisk

• Information Technology Infrastructure Library (ITIL V3)

• Cable Structure and Design: CPNCD (Copper Design), CFOD (Fiber Optic)

• Project Management Essentials in Concordia University INTERESTS

• Movies: Adventures, sci-fi, romance

• Travelling: have travelled in middle eastern countries

• Sport: Swimming and jogging

Technical SKILLS

• Team Player • IP/PBX • VPN • Technical support

• MySQL • SNMP • Project Management • Communication skills.

• Customer Care • Problem analysis • Security Solution • Organizational skills

Contact this candidate