Robert Bowren

Lenexa, KS ***** 913-***-**** acxslp@r.postjobfree.com

Work Experience.

Fifteen Plus years experience as a Information Professional ranging from Helpdesk Desktop support in a 2400 seat call center in a global environment up to and including Windows Desktop Administrator/Windows Server Administrator. Project Lead for IMAC’s\Restacks and Image deployment for workstations\laptops.

Results-Oriented Team Player Focus on Business Needs

Technical Expertise

Application Software: Office 2003/2007/20010, OUTLOOK 2003/2007/2010, Office Communicator Lotus Notes/Sometime, Remedy ticketing system

Operating Systems:

Microsoft Windows XP / NT / Win 8, Windows Server2000 to 2008R2 both physical and virtual, Active Directory, VMware, VSphere

Certifications:

A+ Certified Service Tech, ITIL IT Service Management, Microsoft Certified Professional

Hardware:

HP PC / Server Line, Dell PC / Server Line, and Compaq PC / Server Line, NAS Systems

Education

Coursework toward Bachelor of Science (BS), Computer Information Systems,

College of DuPage, Glen Ellyn, IL

Coursework in Computer Information Systems, Centriq Training School, Leawood, KS

Network Infrastructure and Active Directory Technology Skills to Windows Server 2008

VMware Infrastructure 3.5: Fast Track Program**

ITIL Foundations V2.0

Professional Experience

New England Technology Partner, Peabody MA, 01960 10/15/2015 - 6/30/2016

Windows 2003 to 2008 Upgrade System Analyst (CONTRACT)

Upgrade Windows 2003 servers to Windows 2008 Physical/VMware or consolidate to the NAS where possible.

Work with server owner to understand what is required for the upgrade and assist owner ensuring application worked correctly on the server and client (Desktop Workstation) as well.

Migrate existing data to its new location including file permissions and other requirements.

Create shares where needed and apply permissions to those shares.

Verify with application/server owner that the migration and testing was successful.

Roll back all changes to before migration in case of a failed migration.

IBM CORPORATION, Endicott, NY 2012 – 2015

Windows 2008 Upgrade System Analyst

Upgraded existing servers including both physical and Virtual VM Servers to customer’s new standards in global environments.

Upgraded / deployed VM’s or Physical Servers from Windows 2002/03 to Windows 2008R2.

Ensured servers met / exceeded Customers Standards and Customer requirements.

Audit Compliance.

Windows Level 3 On-Call Support.

Share / folder / file Creation and Security Settings.

Work with server owner to understand what is required for the upgrade and assist owner ensuring application worked correctly on the server and client (Desktop Workstation) as well.

Group Policy Objects, Creation / Modification.

Accomplishments:

Delivered upgraded servers in required time frame.

Confirmed Organizational Units were in place and, if not, created them.

Confirmed upgraded server met Audit Compliancy Standards.

Ensured Group Policies met customer’s requirements.

STATE STREET BANK AND TRUST, Kansas City, MO 2006 – 2012

Network Administrator AVP

Conducted Administrator / User support of Financial Software. Built new Windows Servers including both Physical and Virtual Machines. Support of Active Directory, user / computer accounts, group policy objects.

Pam Financial Software Administrator. Server and Client (Desktop workstation) Administrator

Physical Server / VM Server Builds.

Active Directory Administration: User Accounts / OU Management / Computer Accounts.

Group Policy Management.

Racking / Cabling of Servers.

Audit Compliancy.

Accomplishments:

Received “Step Above” award for largest new hire class without any log on issues.

Created and maintained Documentation for client’s 1st time access to system, ensuring ease of use and security.

Managed Group Policy, confirming policy met customers’ needs.

CITI BANK, Kansas City, MO 1999 – 2006

Personal Computing Services, AVP

Windows Workstation Support of Call Center. Training Room Support of workstations and images. Installation / Support of Visually Impaired Software for visually impaired staff.

PC Workstation Support in 2400 seat call center.

Maintained Training Room equipment and images, addressing needs of Training Department.

Executive Support Site for executives and visitors.

Point of contact for visually impaired hardware / software installation and support.

Accomplishments:

Discovered excessive fail rate of components in new line of workstations, resulting in 1 year extension of warranty on all affected systems.

Helped implement use of Palm Pilots for inventory control, improving inventory management.

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