Sales Customer Service

Kathryn Arroyo 914-***-****

********@*****.*** 96 Nebraska Street Long Beach New York 11561

QUALIFICATIONS & ACCOMPLISHMENTS

Training and Supervision: Skilled in training, coaching and supervising sales associates in all areas of sales and customer service

Track Record of Success: Background exemplifies a successful track record of career accomplishments, including six product launches

Sales Accomplishments: Recipient of numerous sales awards throughout career, including Circle of Excellence Winner, Winner of National Final Lap, Olympic Champion Award, Nexium Number One Club and various Sales Proposition Awards

PROFESSIONAL EXPERIENCE

9/08-Present ENDO PHARMACEUTICALS

PAIN SOLUTIONS SALES CONSULTANT – Long Island, NY

Presently promoting, Opana ER and Belbuca

2015 Winner of Stendra 4Q Sales Contest

2014 January number 1 in the Nation

2013 Finished 22 in the Nation of 150 representatives

2011 Circle of Excellence Winner

Ranked number 11 in the Nation for 2011

Winner of National Final Lap Program 2010

2008 Successfully launched Voltaren Gel ranking in the top 10% of the nation

Awarded impact player of the district October and December 2009

Effectively developed a business plan encompassing sales strategy, territory ownership, managed market acumen, and product and therapeutic expertise

Utilize consultative selling approach to engage customer, while demonstrating mastery of product knowledge and firm understanding of potential obstacles

DON MCDONALD AND SONS INC

6/07 – 5/08 SALES MANAGER- NY, NY

Recruit, interview and hire sales employees for the leading supplier of deal gifts for the financial services industry

Create and implement a training program for new sales representatives

Responsible for developing annual financial objectives and preparing long-range strategic

business plans

Manage day-to-day activities of sales team to meet quota

Travel to all major account cities, organize and present at all road shows

Design trade show booth for maximum product recognition

SEPRACOR INC.

5/04 – 6/07 CNS Sales Specialist /REGIONAL TRAINING LIAISON – New York, NY

Successful training of a 500-employee expansion for research-based pharmaceutical company specializing in products for the treatment of respiratory and central nervous system disorders

Certified by Achieve Global to present “Professional Selling Skills”

Trained by the Bob Pike Group in “Creative Training Techniques”

Conducted teleconferences to lead the district and region in improving teaming skills

Assigned special project to increase market share in four overlapping territories

Convention representative

Kathryn Arroyo 914-***-****

********@*****.*** 102 West 79 Street, Apt 3A, New York, NY 10024

ASTRAZENECA PHARMACEUTICALS

2/02 – 2/03 REGIONAL TRAINING SPECIALIST Rotational Assignment

Taught new hire training classes for leading pharmaceutical company

Presented new concepts and product training at regional and national meetings

Administered test reviews and product exams

Conducted role play and coaching of new employees

Participated in monthly “train the trainer” sessions

Mentored sales representatives during field sales rides on effective marketing, shelving placement and clinical data presentations

Assisted with teleconferences for training of new product launch

ASTRAZENECA PHARMACEUTICALS

8/98 – 5/04 PHARMACEUTICAL SALES REPRESENTATIVE – Providence, R I

Increased market share 2 percent within the first six months of being in territory

Mastered five disease states, heart failure, migraine, asthma, hypertension and gastrointestinal diseases

Awarded first place in sales competition during initial training

Olympic Champion Award, Nexium Number One Club and various Sales Proposition Awards

Summit Challenge Award: Organized district activities for national sales competition

Customer Solutions Champion 2003

Convention representative 2003

NORTHWEST TEMPORARY STAFFING AND SERVICES

5/97 – 5/98 ACCOUNT EXECUTIVE – Salem, OR

100% growth in finding new job placements for temporary employment agency

Surpassed set quotas by 40% over a 12-month period

Developed strategies to improve account satisfaction levels

Applied skills in neutralizing potential damaging situations

1/93-8/96

Medical Disability Examiner

Florida Department of Labor and Employment and Security

Mastered medical terminology to render a decision on the claimants condition

Worked closely with staff physicians and medical personal to determine severity of a variety of impairments

PROFESSIONAL * High-energy, enthusiastic, dependable individual who excels in challenging environments

ATTRIBUTES * Efficient, organized and detail-oriented

*Interpersonal skills, motivation, drive, initiative

*Effectively manage many different responsibilities simultaneously

*Motivated self-starter with an aptitude for learning new skills quickly

EDUCATION UNIVERSITY OF RHODE ISLAND, Kingston, RI

Bachelor of Arts in Political Science

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