Customer Service Manager

Kendra Albino

*** ***** ** * **** Township, Pennsylvania 18433-7711 K ******@*******.*** 570-***-****

O BJECTIVE :

Seeking an opportunity to be part of a business team where I can build on my accumulated experience in small business, with a potential to advance .

EXPERIENCE:

Little Feet Big Steps Kinderprep Mayfield, Pennsylvania May 2013 - current Owner/ operator

● Accounts payable, accounts receivable, payroll, payroll taxes and end of year tax, employee hiring and training, customer acquisition, customer service, curriculum development and execution. Website design & maintenance, and advertising.

● Voted The Valley Advantages Readers Choice - Best Preschool 2016

● Invited to join the Advisory Board at McCann School of Business & Technology 2016 Racqueteers Health and Fitness Mayfield, Pennsylvania January 1995 - May 2013 Roller Rink Manager/ Health Club Receptionist, Assistant Manager

● Marketing and sales, activities director, hiring, training, event planning, customer acquisition, web design & maintenance.

Longspan Building Components Scott Township, Pennsylvania 1987 - September 1994 Sales personnel

● Counter sales for full scale hardware store and building center and wood roof and floor trusses manufacturer. Responsible for accounts receivable, acquisition of customer orders and delivery, estimation and pricing for made to order roof systems. Communications and order acquisition with retail companies within the state as well as surrounding states. As this was a family business, I was involved in every aspect of daily operations.

EDUCATION:

Penn State University Scranton, Pennsylvania May 1991 Architectural Engineering Technology

Honors:

● Associate Degree

Luzerne County Community College Nanticoke, Pennsylvania May 2010 Early Childhood Education

Honors:

● Associate Degree

● Dean’s List, selected member of Alpha Sigma Lambda Honor Society for Non-traditional / Adult Students

S KILLS:

● Quickbook Pro with Payroll

● MS Word, office and excel

● Outlook, Libre Office, 20+ years of managing all aspects of small business.

● Reliable, self motivated, goal oriented, strong communication and listening skills, eager to learn new skills and advance abilities and position, ability to interact effectively and amicably with personnel at all levels, able to multi-task and work well under pressure. INTERESTS:

Education, business development, cake decorating, soccer, architecture and history. VOLUNTEER EXPERIENCE:

● Girl Scouts in the Heart of Pennsylvania - Troop Leader/Assistant Leader

● Lakeland Elementary PTA & high School PTSA

● St. John Vianney Parish - Teacher’s Aid

REFERENCES:

● Available upon request