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Customer Service Engineer

Location:
Raleigh, NC
Posted:
December 06, 2016

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Resume:

James W. Williams

*** ****** **.

Warrenton, North Carolina 27589

Cell 252-***-****

acxsgm@r.postjobfree.com

Summary of Qualifications

Certified Computer Electronic Engineering, Computer Science related fields and software, networking, data entry, professional customer service, transportation and deliver carrier.

Skills

Computer Skills

Teamwork Skills

Professionalism

Communication Skills ( typing & verbal)

Multicultural Awareness

Leadership/Management Skills

Interpersonal Skills

Driving/Delivery Skills

Analytical Skills

Software & App Skills

Experience

Resource Ability Inc. / ETR

October 2014-2016

5800 Technology Dr. Apex, NC 27539

Position Held: Information Test Engineer

Duties:

Drove every week from North Carolina to Retrofitted (upgraded) Lotto Gaming Machines for different store locations throughout the state of Georgia. Job has switched to test repairing scanners and printers for Kodak, CVS, and Target. Also upgrade or reinstall Window O.S. and other software.

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DELL/MICROSOFT (TEKSYSTEMS)

September 2012 – February 2014

101 Herbert Drive, Boydton, VA 23917

Position Held: Information Test Engineer/Inventory Specialist

Duties:

I repaired data sleds/blades for Dell/Microsoft. I ran test, diagnosed, configured bios settings using P Magic, and Red Hat VMware. I replaced hard drives, motherboards, RPDB boards, NIC Cards, DIMM/Memory, CPU’s, heat sinks, BBU’s, batteries, power supplies, Syntax Error and various cables. Verified IBA XE boot is enabled in BIOS and is primary boot device and other BIOS settings. Then I managed Dell’s warehouse where I picked up, dropped off, logged in, and logged out parts on Dell’s OIS Site.

Education

Computer Engineering & Electronics Associates Degree (ECPI Studies)

•A+ Guide to Software

•Computer TIA A+ Certification

•Enhanced MCSE & MCSA

•The Internet 6th Edition

•Microsoft Windows 2000 MS-DOS Command Line

•Installing & Managing Microsoft Windows XP Professional & Windows Server 2003

•College Success

•Microsoft Office 2003

•Introduction to Psychology

•CWNA (Certified Wireless Network Administrator)

•Operating System & Shell Scripting CIS 106 & 106L

•Customer Service

•Communication & Public Speaking

•Principles of Electric Circuits

• Electric Circuits

•Electronics Technology

•Electric Circuits II

•Digital Fundamentals with PLD Programming

•Electronic Devices



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