Customer Service Sales Representative

James D. Sams

*** ***** *****

Lafayette, LA ****8

Phone 214-***-****

Email ******@*****.***

PROFESSIONAL EXPERIENCE

*/****-*/**** ********, Lewisville, TX

Inside Sales Representative

Handled Inbound and Outbound retention calls from customers worldwide

Explained services and benefits of having Pest Control and Termite Coverage

Utilizing strong customer service and communication skills in customer retention and client win backs

8/2009-1/2014 Crawley’s, Euclid, OH

Customer Service Representative Handled Inbound and Outbound sales and service calls Troubleshooting and Product explanation for prospective customers Strong attention to detail and follow-up Heavy closing and up selling

1/2004- 8/2009 Marriott Reservation Center Solon, OH

Reservation Sales Representative

Inbound reservation sales

Inside product sales and service in a professional call center

6/1998-1/2004 Hyatt Legal Plans, Inc Cleveland, OH

Client Service Representative

Handled incoming calls from clients and participating law firms from all over the United States and Puerto Rico in a call center

Prepared all necessary documents pertaining to the clients and participating law firms needs

Processed all incoming and outgoing mail and UPS packages

EDUCATION

9/1987-6/1990 Canada College, Redwood City, CA

Associates Degree Business Administration

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