Kanish Sultana

Cell - 909-***-****

*** *. ****** ****** *******, CA 91764

acxsfh@r.postjobfree.com

Objectives

To obtain a position as Product Test engineer/QA Testing Engineer/Technical Support Engineer/ applications engineer/Software Support/ RF Engineer/ IT support

Education

Class of 2012, DeVry University, Pomona, CA Bachelor’s of Science in Computer engineering

Class of 2016, Cal State University, Fullerton, CA Masters of Science in Computer engineering Hardware and Software Engineering.

Skills and Achievements

• Hands on working experience with Microsoft OS Win 07,08 and 10/server 2008,2012/active directory, Office 2010/360, Linux OS, Mac OSX and Setting up VOIP security systems, Cisco Hardware VOIP telephone infrastructure, support, troubleshoot, Microsoft Exchange Server, domain setup etc.

• Hands on Experience of QA testing Software and training in Business Analyst, MySQL, Access, PHP, Java, C/ C++, Oracle 11g/ 10g.

• Configure networks and troubleshooting methodologies, custom configuration according to the client requirements such as VPN, tunneling with 128 bit encryptions.

• Install Configure and Maintain Active Directory, Users and Groups in Windows Server 2008 and, also, Linux desktop environment using CMD or Terminal to give, change, remove Permissions, Create, view and edit files.

• Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG

• Familiar with LAN-WAN Network, Point to Point Hardware, Intranet mythologies, TCP/IP Protocols, OSI Model mainly Network layer.

• Excellent and quick in decommissioning outdated hardware, systems and Installing replacements or new systems along with driver updates, hard drives, operating systems, CD ROMS, Network cards, Routers, desktop components and network devices.

Interpersonal Skills

Focus on Personal Growth and attend Leadership events and always follow new researches.

Entrepreneur, innovative and always seeking technological brake through like TED Talks

Strong work ethic: emphasis in reliability and ability to adapt to a new environment quickly. Self motivated, disciplined, rule oriented and able to lead others.

Always ready to work, explore, humble, quick learner, optimistic and excellent in following order.

Experience

May 2015 – March 2016 Remote Technical Support/IT help desk

Samsung DIY Technical Support 1661 N Raymond Ave. Suite 120, Anaheim, CA 92801

Samsung DIY Security System is a leading supplier of advanced video surveillance solutions for NVR/ IP-video recording, analog and hybrid systems. Building on the company's history of innovation, Samsung Technical support center is dedicated to providing systems solutions with the highest levels of performance, reliability and cost-efficiency

Responsibilities

• Provide technical support to customer over the phone, resolve issues related to software, network, display and hardware.

• Desktop support troubleshoot faulty hardware, recording and ISP issues.

• Resolve network related issues, router configuration and port forwarding on multiple routers

• Narrow down the cause of non responsive system and provide solution.

• Login remotely to service multiple DVR’s, IP camera and point to point wireless devices.

• Process and create tickets documenting conversation and solution in timely manner.

• Help customer setting up their child monitors, Security system and educating them so they can view footage on site and on the go.

• Resolve web ticket assigned to me and resolve system issues. (tear II)

• Provide great customer service to end user by terminating system, network and login related issues as quickly as possible and meet quota given on daily bases.

Skills

• Advance operation and configuration skill for PC, Mac and Routers.

• Setup, configuration and troubleshooting of device(DVR, NVR), as well as PC(DVR software) use.

• Fundamentals of networking including Port Forwarding, TCP/UDP, DNS, DHCP and Static IP.

• Advanced Knowledge of smart phones OS: Apple I Phone, Android powered devices.

• Desktop support to users, over the phone and remotely.

• Microsoft Office Suite(especially Word & Excel)

April 2014 – March 2015 Technical Support/Hardware Test Engineer

Integrated Semiconductor Solution 14332 Chambers Rd b, Tustin, CA 92780

Integrated Semiconductor Solutions, Inc. (ISS) is a provider of a full range of IC test services to the semiconductor integrated circuit makers which support small and large industries clients, IDM or fables companies with their needs to test and qualify the new designs for ESD, Package and reliability. ISS also provides FA service to investigate and debug the failure mode. Our ESD test services include: Human Body Model (HBM), Charged Device Model (CDM), Machine Model (MM), Latch-up (LU) and Transmission Line Pulse Testing for device characterization.

Responsibilities Includes Engineering and Hardware Capabilities:

Burn-in test program development and testing.

Check Board design measurement and verification.

Board assembly and testing.

Board test and calibration (3S system)

Burn-in boards (custom configuration), HAST boards, ESD fixtures and other customized boards.

Skills

• Maintain Ethernet Switches: Managed, Unmanaged, Layer2, Layer3, and Routers

• Implementation of Serial Communications: RS-232, RS-422, RS-485

• Knowledge of Basic Digital & Analog Circuits

• Experience and ability to troubleshoot Linux and Windows operating systems

• Experience in Microsoft Office Suite & Visio

• Basic knowledge /experience with Video Servers: Encoder, Decoder, IP Camera

• Knowledge of Embedded Computers chipsets and programming circuit using C/C++, Visual Basic and VM Ware

Capabilities and Capacity Required for IC Burning :

HTOL (High Temp Operating Life)

Dynamic HTOL with thermal runaway control

Early lifetime failure

Intelligent life test (test while burn-in)

Burn-in Chambers with a totally scalable positions

Burn-in test program & 1st article test

May 2013 – March 2014 Technical Support Engineer

Dexcowin Global Inc 155 N Lake Ave #800, Pasadena, CA 91101

Dexcowin the leader in Portable Handheld X-Ray Innovation .In various fields, such as orthopedic, security, and non-invasive examinations.

Responsibilities

• Handle clients professionally during all interfaces.

• Sales support to help resellers and end users and select, optimal installation configurations in a complex network environment.

• Proven ability to function in a self-directed environment.

• Communicate with clients and Technician and resolve issues in timely manner.

• Attend phone and submit client request, create tickets and document resolution.

• Update system and ticket board and notify team lead of processed work orders.

Skill

• Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.

• Strong technical and analytical skills.

• Solid experience in problem analysis and resolution of software problems.

• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

• Strong written and verbal communication skills

• The ability to communicate clearly over email and by phone with customers and team mates.

Contact this candidate