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Assistant Manager/Key Holder/Merchandiser/Customer/Staff Support Liais

Location:
Miami, FL
Posted:
December 06, 2016

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Resume:

Arleen T. Besson

*** *.*. **** ******, # **

Miami, FL 33137

305-***-****

acxsf2@r.postjobfree.com

CAREER FOCUS

ASSISTANT MANAGER/KEY HOLDER/MERCHANDISER/CUSTOMER/STAFF SUPPORT LIAISON…

PROFESSIONAL PROFILE

Top-producer, business to business Manager qualified by years of proven experience in many facets of retail sales/marketing and design consulting operations. Objective-driven self-starter with strong work ethics to build relations, train and support staff, and attain high revenue growth. Personal attributes: Fully bilingual in English and Spanish, with demonstrated aptitude to profitable handle customer/vendor relations, utilizing proficiency in modern computerized technology, and awareness in database information systems.

Core strengths in:

Logistics Management

Merchandise Presentation

Profit and Loss Prevention

Inventory Control

PROFESSIONAL EXPERIENCE

Miami Dade Community College, Wolfson Campus & North Campus, Miami, FL 2007 to present

Instructor/Interior Design/ Decor

Tutor Spanish and English speaking students, and vice-versa.

Design and develop basic concept courses for the school of Continuing Education.

HOMEGOODS, Midtown, Miami, FL 2010 to 2016

Assistant Manager

Promoted through the ranks of numerous growth positions, serving as Merchandise Coordinator, Shrink Mentor, Key Holder and, ultimately, Assistant Manager in the 504 location of Home Goods Retail Store Chain. Primarily responsible for coordinating merchandise and maintaining cash operations encompassing loss prevention, risk management, quality control and confidentiality policies. Planned, organized, developed and maintained ample supply of merchandise flow on the sales floor at all times. Hired, trained and motivated staff who significantly increased profits and capitalized on operational efficiency. Promoted customer service excellence through effective leadership and networking efforts with national and international vendors, most of which resulted in:

Mass annual sales in excess of $9-million (Midtown Store).

Continuous development of teamwork that supports a healthy sales/marketing environment for all.

Steady increase of financial resources and vendor relations via cost-effective merchandising strategies.

Enforcement and adherence to all company policies, procedures and governing trade laws.

Performance of routine audits to minimize damages and keep tab on loss, in order to maximize profits

Win-win resolutions in customer/staff concerns, and implementation of appropriate plan of action.

Arleen T. Besson

Page 2

KMP FURNITURE, LLC, Miami, FL 2009 to 2010

Design Consultant/Assistant Manager

Initial contact person on sales and customer service floor, building relations, designing and promoting creative furniture packages for prospective buyers.

Managed overall operations at the Icon Brickell Building, and participated in storewide events.

Represented KMP at monthly MIMO Biscayne Blvd. Association Meetings to stay abreast of current area trends.

Followed-up on digital presentations, which consistently exceeded sales and quarterly profit objectives.

POTTERY BARN, Aventura Mall, FL 2001 to 2009

Key Holder/Coordinator

Opened and closed store, with primary accountability for sales, staff, and national/international customer service relations.

Designed and installed visual floor displays, and conducted specific indoor workshops.

Established and maintained successful book of national and international customers.

PRIOR POSITIONS 1984 to 2000

RAMPAGE, Aventura, FL - Merchandise Management Team (2001)

EXPRESS WORLD BRAND, Miami, FL – Staff Recruitment Management Partnership (2000-2001)

Recruited, trained and developed seasonal staff for hire in a customer service ambiance.

SPEEDO AUTHENTIC FITNESS, Miami, FL - Manager’s Assistant (1999-2000)

Coordinated sales goals, maintained visual standards, and processed merchandise transfers.

MAX STUDIO, Miami Beach, FL - Store Manager/Assistant Manager (1996-1999)

Freelance (1993 to 1996)

ARS Publicidad, Caracas, Venezuela

Advertising Design (1984-1993)

Designed and developed merchandising material for various clients, as well as for "Fundacion Carlos Eduardo Frias", encompassing all cultural activities promoted by CONAC (Consejo Nacional de la Cultura), a Government Institution for cultural events nationwide.

In charge of digital creation and development of in-house publications for FCEF.

EDUCATION

Bachelor of Arts Degree (1984), Marymount University, Arlington, VA

Fine Arts (1980-1982), Syracuse University, NY & FL

ADDITIONAL TRAINING

Power Point (2007) Quick Book (2009) and Kronos (2013)

Microsoft Word, Quark Express – PageMaker, Illustrator Techniques – Adobe Photoshop (1992-1993)

Apple Center, Caracas, Venezuela

English Studies, Hansa Language Institute (1976-1977), Toronto, Canada



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