Customer Service Manager
Resume:
Key Holder
Shoe Show
Columbus, OH
Jul, **** / Aug, 2016
Retention Specialist
Affinion Group
Westerville, Ohio
Jun, 2011 / Jan, 2014
Store Manager
Citi Trends
Columbus, OH
Jul, 2008 / Nov, 2010
Store Manager
Salvation Army
Columbus, OH
Mar, 2002 / Sep, 2008
Trina Ford
******.****@*****.***
3960 Dillon Drive
Columbus, Oh 43227
Experience
Opened and closed store.
Responsible for loss prevention throughout the store. Met quotas as requested by supervisor on a weekly basis. Responsible for financial transactions, including daily store deposits. Retain client's & increase sales with Loyalty Program. Give a benefit presentation on all products & services of client's membership. Assist client's who desire help with translation of insurance policies. Utilized various data entry programs to enter client's information. Able to reduce costs with sales and merchandise questions. Awarded bonuses for decreasing shrinkage from 20% to 1%. Made quarterly bonus objectives and received bonuses on exceed assigned goals. Monitored customer preferences to determine focus of sales efforts. Responsible for all store operations.
Responded to and resolved customer questions and/or concerns. Hired and trained staff.
Responsible for all processing of shipment throughout store. Education
Linden McKinley high school
1992 / 1996
College Prep
Franklin University
2003 / 2006
Associate's Degree-Business Management
Skills
Microsoft Excel
Power Point and Word
Customer service and Business Office Operations
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