Administrative Assistant Customer Service
Resume:
April Harris-Jenkins
**** **** ******* ***** ● Hyattsville, MD 20785● 240-***-**** ● **************@*****.***
Administrative Assistant ● Office Assistant
CAREER SUMMARY
Experienced with working in a fast paced environment which demand strong organizational, technical and interpersonal skills; Effective at multi-tasking and handling tasks to maintain a smooth running office. Ability to interact with all levels of management and quickly learn new processes. Drafted, typed and edited memos, reports, proposals and other business documents; and Recognized for work ethic, reliability and speed.
SUMMARY OF SKILLS
Highly Organized
Effective Communicator
Superior Customer Service
Leadership Ability
Travel Management
Versatile
Dependable
MS Office
Lotus Notes
People Soft
Crystal Report Writer
Constant Contact
WordPress Platform
Survey Monkey/Zoomerang
Word Chimp
Social Media (Facebook, Twitter, Linkedin)
SharePoint
PROFESSIONAL EXPERIENCE
Marketing Outreach Specialist
Served as the key point of contact for prospects, clients and BrewtonMos sales representatives;
Assisted in the lead generation process by making cold calls to prospective clients;
Scheduled CEO to meet with prospective clients;
Executed direct marketing campaigns (snail mail and email); and
Managed 2000+ prospect listing /client database and integrated based on services provided
Project Coordinator - Managed various projects
Online course project and Website Development
oKept tasks on target
oContacted clients to update project work
oReviewed and proofread PowerPoint and audio visual slides
oHighlighted and made corrections as necessary
oTracked and reported BrewtonMos task hours for retainer client
oUtilized smart sheet/task chart to monitor tasks and projects
oCreated Social Media accounts for client and updated as necessary
Executive Assistant
Supported executives ranging from CEO, VP of Marketing and Administration
Managed schedules, appointment calendars and meeting and conference room usage and availability
Reconciled expense reports and corporate credit card statements after executive travel
Prepared PowerPoint presentations rapidly and accurately
Office Management
Trained coworkers and new employees in processing expense vouchers and vendor payments
Ensured all office equipment operated correctly and coordinated regular maintenance and repairs in a timely manner
Ordered and managed usage of supplies for staff
Administrative Assistant
Welcomed guests with a warm greeting and a welcoming smile
Responded to external telephone calls and responded, screened or directed callers to appropriate individuals to meet customer needs
Supported proofing, packaging, binding and assembly of contract bid proposals to ensure a professional presentation
Provided on-line marketing research for contract proposal searches
Processed accounts receivable and payable documents
Prepared and distributed correspondence, memos and reports within time deadlines as required
Input payroll and maintained attendance records for staff accurately and timely
Performed as project leader for Safety Committee
Responded to customer inquiries where appropriate on behalf of management and staff
Managed electronic and hardcopy data records management files
EMPLOYMENT HISTORY
Marketing Outreach Specialist/Project Coordinator 2016
BrewtonMos, Largo, MD
Child and Elder Care 2014 to 2015
Private Residence, Hyattsville, MD
Administrative Assistant I 2011 to 2014
Office Team, Washington, DC
Executive Assistant 2002 to 2011
HGM Management & Technologies Inc., Washington, DC
Administrative Assistant 1983 to 2000
Avaya Inc., Washington, DC
EDUCATION & TRAINING
BrewtonMos, Marketing and Consulting (Training Program) 2016
1401 Mercantile Lane, Suite 200-BB
Largo, MD 20774 2016
The Training Source, Inc., Seat Pleasant, MD 2016
Office Automation Training Certificate
(300-hour Professional Skills & MS Office Applications Course)
Certificate of Completion
Strayer University, Washington, DC 2002
Business Administration (Courses taken)
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