Customer Service Information Technology

Professional Summary

Senior Information Technology Executive – CIO, COO, Vice President

Dynamic Information Technology and Operations Executive with over 20 years of professional experience. Extensive background contributing to overall organizational strategy by leading teams to drive change, improving business processes and implementing useful technology. Strategic thinker with a solid business experience that simultaneously manages both IT and operations sides of a business. MBA that consistently delivers superior ROI to stakeholders. Proven leader who builds, maintains and manages global IT teams while driving success within the organization. Strong leader who develops employees and instills loyalty. Excels at using IT as a critical component to bring value to the overall business strategy. IT professional with superior customer service background and communicates technology with all organization levels and departments in a non-technical language. Extensive global IT implementation experience, works well with other cultures and work environments. Understanding and direct experience working with LEAN and Six Sigma. Various industry experience applying strategic IT skills including Construction and Architecture, Hospitality, and Manufacturing.

Strategic Planning

Global Technology Deployment

ERP Implementations & Transitions

Process Improvement

Change Management

International Team Leadership

Employee Development

Budget Development & Implementation

Profit/Loss Operations

International Business

Technology Implementations

Business Development

Security Management

Global Leadership

IT Strategic Solutions

Superior Customer Service

Effective Negotiator

Project Management

Professional Experience

Trinity Basin Preparatory School District

2015 - 2016

Dallas, TX

Charter School District

Chief Information Officer (CIO)

Hired to create a culture of technology innovation within the growing school district. Oversee all IT functions including data center management, vendor relationships, technical support, application implementation, financial monitoring and disaster recovery planning. Manage operating budget and direct activities of technology team across all campuses and the administrative offices. Created hardware standards, developed standards of performance for current information technology employees and aligned hardware and software technologies to support organizational business initiatives and issues.

Negotiated and implemented integrated public address system across all campuses.

Improved wireless network to accommodate educator and visitor access, increasing educational opportunities for the students

Created technology strategy to guide organization to improved profitability and efficiencies.

Created and implemented strong security policy and procedures, along with vision for future protection

Completed an IT department reorganization including aligning job descriptions, metrics, salaries and development.

Directly involved with the recruitment, training, hiring and firing of employees.

Standardized Information Technology policies, procedures, devices, and software.

Implementation of technologies that saved the company over 30% in costs.

The Beck Group

2013 – 2014

Dallas, TX

Commercial architecture, construction and development firm.

Chief Information Officer (CIO)

Aligned hardware and software technologies to support organizational business initiatives and issues. Built and maintained secure, reliable and efficient technology systems throughout the organization and provided vision and leadership for all aspects of the organization’s information and technology systems. Set the overall direction for technology through strategic planning, analysis and evaluation.

Formed strategic partnerships with key vendors, resulting in cost savings of $300 thousand annually.

Responsible for $5 million budget

Created technology strategy to guide organization to improved profitability and efficiencies.

Created and implemented strong security policy and procedures, along with vision for future protection

Created and implemented improvements in network infrastructure, both at corporate office and regional offices around the U.S.

Completed an IT department reorganization including aligning job descriptions, KPIs, salaries and development.

Directly involved with the recruitment, training, hiring and firing of employees

Instituted policies and procedures that had a positive financial return for the firm

Standardized Information Technology policies, procedures, devices, and software.

Represented The Beck Group by speaking at and attending several conferences around the U.S.

ASSA ABLOY Hospitality

2007 - 2013

Richardson, TX

Affiliated global company of ASSA ABLOY. Manufacturer of locks (VingCard) and safes (Elsafe) for hospitality industry with Global sales of over €170 million.

Global IT Director 2011 – 2013

IT Director – Americas 2007 – 2011

Promoted to global leadership after proven success in driving numerous strategic initiatives to completion with positive results. Led global IT team, driving IT strategy and initiatives for the company worldwide. Member of the Senior Executive Management Team for AAH as well as member of and subject matter expert for multiple internal steering committees tasked with supporting the corporate infrastructure, including security, processes and improvements to the bottom line.

Directed and implemented a global ERP (Enterprise Resource Planning) system uniting 20 business units into one solution from 15 disparate systems. This solution aligned the company and automated processes globally which resulted in a reduction in manual efforts, saving the company more than €4 million annually.

Designed and launched a worldwide Microsoft Dynamics CRM rollout; organized business units to standardize the sales pipeline and forecasting processes, which provided global visibility of AAH customers and forecasts which has increased sales approximately €17 million.

Executed global E-commerce solution, working with partners and internal stakeholders to create a tool that resulted in increased sales and improved customer service.

Reduced costs by approximately €4 million as the Champion of the Seamless Flow initiative to streamline processes utilizing automation and global tools throughout all departments within the organization.

Implemented regional Help Desk function, and ultimately expanded its scope globally thus providing a true 24/7 Help Desk for users worldwide which improved customer response time and end user efficiencies.

TCS Corporate Services

1991 - 2007

Richardson, TX

Print solutions, technical service and support firm with nationwide sales of $24 million.

Vice President – IT and Technical Services 2002 – 2007

Manager – IT 1996 – 2002

Manager – Customer Service 1992 – 1996

Sales 1991 – 1992

Recruited out of college to work for this start-up company with 13 employees in three locations. Completed tenure leading the IT and Technical Services team in 5 Texas locations. As a company officer, was vital to the strategic initiatives that took this company into the 21st century from a process and technology standpoint.

Achieved revenue increase of $4 million and $250 thousand higher gross profit with the implementation of the E-commerce initiative, including a redesign of customer service web sites and the creation of customer sites for larger customers.

Increased Technical Services gross profits by $200 thousand and achieved a positive culture shift by providing more individual training that improved department capabilities and performance.

Slashed telecommunications costs by $85 thousand by upgrading technology, consolidating suppliers and negotiating new rates.

Education

Master of Business Administration Organizational Behavior & Management Strategy

The University of Texas at Dallas Richardson, TX

Bachelor of Science Finance

The University of Texas at Austin Austin, TX

Professional Organizations

CIO Executive Council Executives in Action Metro Technology Business Council

AWARDS

Selected as a 2015-2016 top Mid-Market CIO for Info-Tech's CIO Awards. I am one of the IT leaders who has demonstrated exceptional value to their business by ranking 9th place in the country on Business Vision.

Additional Skills Credentials Technical Skills

ITIL Certified ISO 9001 Auditor Training PMP certified Working knowledge of Spanish

ERP Dynamics NAV Dynamics AX CMiC Cloud Computing Microsoft CRM Skyward

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