Computer Repair Tech/ Ex- Fema Employee

Shawn Patterson

Denton, TX

*******.**@*****.*** - 940-***-****

Seeking a Computer Repair Technician position at your company, utilizing expertise in computer diagnostics and troubleshooting

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Manager

Mallard Solutions - December 2015 to November 2016 Duties:

• Provide Event Furniture to the Event Industry

• Most sales are achieved through a high ranking on search engines and extremely targeted email campaigns

•Event characterized industries which includes convention centers, banquet halls, event furniture rental companies, golf courses, wineries, schools, churches, etc Case Worker / Data Entry

FEMA - February 2013 to November 2014

Duties:

• Resolved customer issues in a clear, courteous and straightforward manner

• Managed high call volume with tact and professionalism

• Defused volatile customer situations calmly and courteously

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center Enviroment

P.C. Repair Specialist

Your Computer Man - April 1994 to November 2014

Duties:

• Resolved computer hardware and software, printing, installation, word processing, email operating system issues

• Resolved virus and malware issues with a 99% success rate

• Repaired or replaced hardware, including laptop screens, hard drives, video cards, motherboards, ram and etc..• Restored data, operating systems, files, documents, drivers

• FEMA

Case Worker / Data Entry

FEMA - Denton, TX - February 1998 to November 2009 Duties:

• Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center Environment

• Defused volatile customer situations calmly and courteously

• Managed high call volume with tact and professionalism

• FEMA

EDUCATION

Cooke County College

August 1994 to May 1996

GED

Denton High School

August 1988 to May 1991

ADDITIONAL INFORMATION

KEY QUALIFICATIONS:

•20 Years of functional knowledge of diagnosing and troubleshooting problems

•Highly skilled in installing and configuring hardware

•Installed Most system software including Windows 7 & 8, Microsoft Office 2010 and up, And personal software SUMMARY OF SKILLS:

•Speed and Accuracy, Skills such as language skills, Punctuation, grammar, and Knowledge of numerical data entry

Attention to Detail, Thoroughness, Decision Making, Results Driven, Energy, Organization

• Specializes in virus removal and performance tweaks and Repaired all CPU brand names

• Conducted research to address customer concerns and well-versed in troubleshooting and repairing/ replacing malfunctioning Devises innovative strategies to resolve recurring issues computer and network problems

• Installed software, modified and repaired hardware and resolved technical issues

Contact this candidate